All articles by Joanna Perry – Page 25
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News
WHSmith picks US system for ad production
WHSmith is to use a promotions management application from US supplier Connect3 Systems.
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News
Aus technology push for Pets at Home
Pets at Home’s Australian joint venture is introducing technology to improve productivity ahead of continued store expansion.
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News
Oli creates click-to-buy videos to back Fusion designer launch
Oli plans to introduce editorial-style videos to its web site to promote three of its designer ranges this week.
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Opinion
A steady income helps
Don’t be surprised if the meaning of the word service changes dramatically in the next few years. Right now, in retail terms, it still refers to the concept of being assisted by a member of staff, probably in a store or call centre.
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News
Waterstone’s creates company-wide portal
Waterstone’s has created a single data warehouse and a web-based reports platform in a project costing less than 500,000.
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Opinion
On good Phorm
At BT’s AGM last week, the telecoms giant confirmed that it would be pushing on with its trials of Phorm.
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Analysis
Two sides to every story
ERP systems tend to only ever make the headlines when they go wrong, but the positive impact they can have on a retail business is still tremendous, as Joanna Perry discovers
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News
New Figleaves site to take euro payments
Figleaves will allow customers to pay for items in euros when it relaunches its web site at the beginning of next year.
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Opinion
Give them proof
As if supply chain management didn’t have enough to worry about with the price of fuel, Wal-Mart has set a new precedent for the level of information consumers can expect on products.
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Analysis
Signs of the times
Customer focus, carbon footprints and career paths topped the technology agenda at this year’s Retail Solutions conference. Joanna Perry attended to find out who’s doing what
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News
Borders invests in store communications IT
Borders is to implement a store communication system as part of the software refresh it is undertaking this year.
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News
Otto cuts late payments with automated calling
Mail order retail group Otto UK has increased payments received on time by 17 per cent by calling customers with an automated reminder.
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Opinion
Third-generation phone, first-generation service
If the chatter on the web is anything to go by, many customers have been disappointed by the process put in place by O2 for pre-registered customers to get their hands on the new 3G iPhone.
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News
Halfords adds shopper Q&A function online
Halfords is letting customers ask product questions and answer each other’s on its web site.
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News
Tesco to deploy staff scheduling to stores
Tesco is to roll out a workforce scheduling system to its stores.
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Analysis
Up close and personal
Asos wants to tailor its communications to different customers. Marketing boss Hash Ladha tells Joanna Perry how a customer relationship management system will help it meet its aims
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News
Asos set for overseas assault as profits race booms
Asos is poised to launch foreign-language versions of its web site as it sets its sights on international expansion to continue market-leading growth.
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Opinion
Big Brother goes green
Technology comes in for some stick for allowing people to snoop on others. Whether its e-mail, web monitoring or even CCTV, technology’s use often comes with negative connotations.
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Analysis
Roll with it
Paper, energy, landfill and even water savings are being made at Sainsbury’s as it rolls out double-sided till receipt printers, finds Joanna Perry
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News
Sainsbury's counts the cost of web crash
Sainsbury’s was back up and running this week, but the supermarket has remained tight-lipped over the “technical glitch” that forced it to suspend its grocery shopping site.