All articles by Joanna Perry – Page 5
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OpinionComputer says no
A recent run-in with a laptop while trying to load Microsoft Office has reminded me just how important a good user interface is.
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AnalysisMystery shopping: how Sainsbury's monitors customer experience
Sainsbury’s strongly believes regular monitoring of its stores is crucial to ensure its customer experience isn’t a mystery
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AnalysisThe National Skills Academy: Training tomorrow’s top retailers
What has The National Skills Academy for Retail achieved in its first year?
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OpinionShowcasing store technology
The finals of the skillVM visual merchandising competition last week made me think about the best place for in-store technology in the future.
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AnalysisThe customer knows best
OC&C’s customer research on a selection of retailers and their propositions will give the high street plenty to think about
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NewsOne Stop invests in Galleria merchandising system
Tesco-owned convenience chain One Stop is to optimise selling space in its stores using a merchandising system from Galleria.
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AnalysisEPoS: And your point is?
As retailers seek to improve the experience in their stores, what is most important to them when they are choosing a new EPoS system, asks Joanna Perry
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NewsBT Retail Week Technology Awards winners announced
The winners of the BT Retail Week Technology Awards were announced at a ceremony in London last night.
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OpinionSmart cookies
Consumer expectations continue to run ahead of what retailers are delivering. But they clearly show what your customers want from multichannel services.
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AnalysisThere’s a brand new world in store
Rebranding is often written off as no more than an expensive new logo. But when executed properly, the exercise can put a spotlight on real business change, as Joanna Perry discovers
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AnalysisThe price is right?
Despite topline inflation being high, an expected period of low shop price inflation could be painful for food retailers
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AnalysisHalfords’ distribution centre: Automatic for the people
Halfords’ new distribution centre in Coventry will give the retailer flexibility and provide massive cost savings. Joanna Perry took a tour while the technology was being tested
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OpinionFamiliarity breeds contempt
Loyalty is a hot topic at the moment. But retailers need to be mindful of the wider privacy debate when deciding just how much consumer data to collect.
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AnalysisHas online sales growth hit a wall?
With Game, HMV and Maplin all reporting falls in online sales, has the ecommerce boom plateaued, or is it a case of a few retailers underperforming?
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AnalysisPark life: retail parks bouncing back
Retail parks have been on the back foot, but new names are now starting to freshen up their offers and draw footfall.
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OpinionAye, aye Captain
A visit to Unilever’s Customer Insight & Innovation Centre highlights just how seriously it takes its role as a category captain.
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AnalysisThe Retail Cabinet
As the new Government is announced, Retail Week imagines a country run by the UK’s top retailers. Tesco chief executive Sir Terry Leahy is an obvious choice for prime minister, but whose business skills would he be calling on to work alongside him in his first cabinet?
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OpinionGuiding the guidelines
Two recent examples of draft guidelines relating to ecommerce show why retailers must be prepared to lobby if they don’t want to be stuck with unworkable rules.
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Analysis
Why aren’t there more women in multichannel retail?
High-profile female entrepreneurs have conquered ecommerce, so why aren’t there more in established retailers, asks Joanna Perry