All Lush articles
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NewsLush shuts down UK operations ‘in solidarity with Gaza’
Lush has ceased operations for one day as it shows solidarity with Gaza and calls on the government to “end arm sales from the UK”.
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FeatureFrom browsing bliss to tedious clicks: Has online shopping lost its spark?
According to research by Criteo, 76% of people think that ecommerce is functional, but not fun, almost 80% find shopping online lonely, compared to an experiential in-store experience, and nearly a third even view it as a chore.
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InterviewQ&A: Zendesk CEO and CTO on cyber attacks and what AI means for retail
Zendesk is one of the world’s leading customer service platforms, currently wielded by major UK retailers including Tesco, Next and Lush.
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NewsLush losses widen and it expects to pass on tariff costs to US customers
Lush has reported widening losses and said it anticipates passing the tax from tariffs on to American shoppers.
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FeatureRetail Week Awards 2025 – the winners
Check out the profiles of all the winners from the Retail Week Awards 2025 – and what the judges had to say.
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AnalysisChatbots are now dominant. To make them better, get your data in order
Two years ago next week, OpenAI launched GPT-4. As the AI hype cycle ebbs and flows, it is easy to forget that this felt like a massive step forward in generative AI capabilities
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AnalysisBlack Friday: How can retailers stand out to capture the wallets of cautious shoppers?
As Black Friday weekend nears, Retail Week takes a look at what retailers can do to stand out from a very busy crowd.
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NewsLush has returned to Covent Garden with new shop and spa experience
Lush has opened the doors to a new shop and spa experience as it returns to London’s Covent Garden after 11 years.
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NewsLush staff are ‘devastated’ after rioters attack its Hull store
Lush said its staff were “devastated” after the retailer’s store in Hull was attacked by looters amid a wave of violent far-right riots taking place in the country.
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GalleryLush is opening a new Perfume Library in the heart of London
Lush is set to open a new Perfume Library concept store to highlight the health and beauty retailer’s extensive range of perfume and scents.
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Opinion‘Why the next government helping retail is good for the whole country’
A helping hand for retail could benefit many other industries and aspects of public life, argues Lush head of UK and Ireland retail Kasey Swithenbank
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DataRanking: The 20 biggest beauty retailers dominating the UK market
The beauty market is as competitive as it is lucrative. To see who has the edge over others, we asked Retail Week sister brand Retail Navigator to reveal the biggest beauty retailers in the UK.
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GalleryFirst look: Lush’s Bridgerton-themed secret garden and tea room
As fans of the popular Netflix series Bridgerton await its third instalment, Lush is celebrating the show’s return with a secret garden pop-up in its Glasgow flagship and a Regency-era drawing room at Oxford Street, London
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GalleryStore gallery: Inside Lush’s swampy Shrek-themed pop-up
Lush has brought the city of Duloc from the famous Shrek films to the heart of Soho in London as it launches its new limited edition Shrek collection at a pop-up just in time for Easter
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Opinion‘Body Shop shows standing still is the most dangerous thing you can do in retail’
Retailers such as Lush and Rituals show the kind of mentality that bricks-and-mortar retailers need, by giving customers an experience they can’t get on a screen, maintains Natalie Berg.
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AnalysisAutopsy: what caused the death of the retail metaverse – and can it be resurrected?
Two years ago, retailers across the sector were developing or showing an interest in metaverse experiences. Retail Week asks why enthusiasm has waned and what the future holds for immersive tech
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GalleryThe best new stores of 2023
From soaps on sushi belts at Lush Glasgow to in-house tea rooms at Uniqlo, Covent Garden here some of the most exciting stores that opened up in 2023.
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NewsRetail hopes rest on big Christmas weekend ahead of ‘new year’s chill’
Retailers are holding out hope for a last big weekend of trading ahead of Christmas Day, despite the economic outlook being decidedly gloomy.
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InterviewQ&A: Lush head of retail on bringing fun back to stores
As the handmade bath and body retailer opens its biggest store yet in Glasgow, Retail Week speaks to Lush head of retail Kasey Swithenbank about what makes the new store different and bringing back a sense of fun
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GalleryLush opens biggest store yet in Glasgow
Lush, the handmade bath and body retailer, has opened its biggest Scottish store on Buchanan Street, Glasgow, featuring experiential concepts and an in-store coffee shop.