All Marks & Spencer articles – Page 33
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NewsMarks & Spencer hires hundreds more online staff ahead of digital Christmas
Marks & Spencer is to hire 500 extra seasonal staff in online distribution in expectation of high Christmas demand as Covid restrictions continue.
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NewsMarks & Spencer reports early surge in Christmas spending searches
Marks & Spencer has recorded rocketing searches for Christmas products on its website, reinforcing industry views that shoppers may spend early this festive period.
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AnalysisDigital Fashion 40: The retailers fashioning an online future
The Digital Fashion 40, a new benchmark produced by Retail Week and data analytics specialist The Smart Cube, analysed every aspect of UK fashion retailers’ online performance, including their digital capabilities, website traffic, customer experience and brand sentiment.
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AnalysisDigital tools have empowered staff during the pandemic, says M&S stores boss
New technology and tools have helped store staff to make quicker decisions and better serve customers, a panel of experts told Retail Week’s Building tomorrow’s workforce: how to work smarter’ virtual event.
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AnalysisHow retail changed my life: Debbie Hewitt – from adversity to the City
“I was once told by somebody I wouldn’t get on in business because of my accent.”
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NewsGrocery sales rise as consumers shift spend to at-home options
Food retail sales have climbed as shoppers eat and drink more at home rather than going out as the effects of the Covid pandemic continue to play out.
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NewsMarks & Spencer spotlights extended returns ahead of uncertain Christmas
Marks & Spencer is promoting its extended returns policy as retail’s golden quarter kicks off in unsettled trading conditions.
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OpinionMove of the Week: M&S ups digital game with new hire Lumsden
In a week that has seen Tesco chief executive Ken Murphy make his first significant appointment in the shape of new finance chief Imran Nawaz, a less high profile but potentially just as significant hire caught my eye.
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Opinion‘As shoppers flock online, investors are following’
The Issa brothers’ £6.8bn swoop on Asda may be an exception that proves the rule. While the forecourt convenience retail entrepreneurs have put their money into a primarily bricks-and-mortar business, other people’s cash is increasingly going elsewhere.
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NewsM&S poaches Next digital trading boss for new analytics role
Marks & Spencer has recruited Next’s head of digital trading Gemma Lumsden as it ramps up its efforts to turbocharge online growth.
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OpinionAndy Clarke: ‘Online rush will contribute to serious margin trouble across grocery’
The battle for the online food home-delivery market is entering the world of the surreal.
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AnalysisHow retail changed my life: M&S’ Sharry Cramond – from council estate to dream job
When Sharry Cramond was growing up on a council estate in central Scotland she never dreamed that she would work for some of the biggest names in global retail.
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NewsM&S marks rewards app milestone with ‘free shopping’ promotion
There have been approximately 1 million new downloads of Marks & Spencer’s Sparks loyalty app since its relaunch eight weeks ago.
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NewsOcado struggling with new customer backlog despite capacity increase
Ocado’s chief financial officer has defended the retailer’s response to growing demand for its service, despite saying it was “barely scratching the surface” with regards to its backlog of new customers.
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NewsOcado sales rise as M&S partnership goes live
Ocado has posted an increase in quarterly sales and hailed a “positive” start to its joint venture with Marks & Spencer.
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NewsOcado traffic surges in first week of Marks & Spencer partnership
Traffic to Ocado’s website surged to its highest level since April in the first week of its joint venture with Marks & Spencer.
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NewsLunchboxes, tablets and growth spurts drive back-to-school sales surge
As children return to school this week after six months away, John Lewis and M&S recorded sales jumps across stores and online as parents prepped for the new academic year.
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NewsOcado pauses staff deliveries to focus on clearing M&S backlog
Pureplay grocer Ocado has paused all deliveries to staff members as it seeks to clear a backlog of customer orders after its switchover to Marks & Spencer products.
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NewsOcado apologises for cancelled orders on first day of M&S switch
Ocado has offered “sincere apologies” after the first day of its switchover to stocking Marks & Spencer products was marred by complaints from angry customers about orders being cancelled.
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NewsM&S and Ocado joint venture goes live
The joint venture between Marks & Spencer and Ocado has gone live, with the two retailers pledging to expand capacity by 40% by the end of next year.