More on Me + Em – Page 835
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Retail VoiceRetailers need to play their trump card – their stores
Siobhán Géhin, managing director of Kurt Salmon, part of Accenture Strategy, looks at the importance of stores in the customer experience.
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NewsM&S exec Bousquet-Chavanne exits in marketing reshuffle
Marks & Spencer executive Patrick Bousquet-Chavanne is leaving the business amid a restructure of its marketing division.
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InterviewQ&A: JD.com boss Liu on robots, millennials and the UK
JD.com boss Richard Liu talks to Retail Week at the World Retail Congress about his UK ambitions, Cambridge vs. Silicon Valley and staying relevant.
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NewsNew Look dealt fresh blow as credit insurance cut
New Look has had its credit insurance cut just weeks after a company voluntary arrangement (CVA) aimed at improving its fortunes was voted through.
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NewsHammerson board makes U-turn on £3.4bn Intu deal
Hammerson has made a dramatic U-turn on its proposed acquisition of Intu, claiming the deal is “no longer in the best interests of shareholders”.
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AnalysisAnalysis: Alexa, how can my brand top voice search?
Consumers are increasingly using voice to search for products, companies and services, with media analytics firm ComScore forecasting that half of all searches will be carried out this way in just two years.
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NewsM&S to shut distribution centre, 450 jobs at risk
Marks & Spencer is to shut its Hardwick distribution centre near Warrington, Cheshire, where consultations have begun with 450 affected workers.
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OpinionOpinion: Winning the war for digital talent
Kingfisher’s Steve Willett reveals how the retailer recruits and retains people with the digital expertise essential for success.
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NewsEvans Cycles boss Andy King exits after 18 months
Evans Cycles chief executive Andy King has left the business after just 18 months in the saddle.
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NewsRetail will be run entirely by robots, says JD.com boss
JD.com chief executive Richard Liu says that, in the future, retail will be operated not by humans but by “data, technology and robots”.
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NewsPrimark like-for-likes hit but UK market holds up
Primark’s global like-for-likes were hit by both warm and cold weather during its half year but the UK market generated increased comparative sales.
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NewsJD profits and sales soar as global expansion pays off
JD Sports’ profits and sales have rocketed over its full year as international deals generated a record period.
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DataInfographic: Voice technology hailed as the new battleground
Voice-enabled assistants have been hailed as the most important technological development since the iPhone, and are tipped to drive a similar change in behaviour.
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DataData: UK high streets getting worse, shoppers say
Shoppers feel that the appeal of UK high streets has diminished over the last five years, with more than a third admitting that they visit less than they used to.
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OpinionOpinion: Why retailers shouldn't pigeonhole shoppers
At BrightHouse, the customer is at the centre of everything we do.
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AnalysisAnalysis: Why 44% of retailers are launching marketplaces
Some 12% of retailers have launched their own marketplace and a further 32% are planning to launch one, exclusive Retail Week research has found.
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OpinionCan service be slowed down to coffee-shop speed?
Picture this. You walk into a pub, pay some money and are then told to wait until your drink is ready. But that’s not the way it works…
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AnalysisSpecial report: How voice tech will transform retail
As voice-enabled assistants become the norm, how can retailers make themselves heard?
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NewsFootfall falls in March as shoppers abandon high street
Shopper numbers declined ”substantially” last month as a “longer term trend” of reduced footfall has started to emerge.
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OpinionOpinion: Has your business got enough fuel in the tank?
Just as a car requires its fuel, cash and funding represent the lifeblood of a retailer’s engine; run out and you’ll come to a grinding halt.