More on Me + Em – Page 99
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NewsA new initiative has been launched to help grow the UK’s high streets
Exclusive: Representatives from British retailers have launched a new initiative taking on issues with the high streets, as well as unlocking opportunities for growth, Retail Week can reveal.
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Retail VoiceThe future of sustainability in the retail sector
With sustainability an ever-increasing priority for consumers, retailers must ensure they are at the forefront of all change and not left behind when it comes to the green economy. Gowling’s Jocelyn Paulley highlights the key challenges for the sector
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DataRanking: The best retailers for customer satisfaction
The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most.
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NewsTimpson, M&S and John Lewis in the top new customer service ranking
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
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NewsAbbott Lyon has poached new chief executive from Refy
Pureplay jewellery retailer Abbott Lyon has poached a new co-chief executive officer from beauty brand Refy.
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NewsPoundland invests in technology as it ‘cracks down on in-store crime’
Poundland has announced that it is “investing significantly in security enhancements” and pledged to crack down on crime as it launched its ‘Against Retail Crime’ initiative.
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NewsKingfisher has hired Asda analytics tsar as new chief data officer
B&Q and Screwfix owner Kingfisher has hired Asda’s vice-president data and analytics as its new chief data officer.
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NewsMajestic Wine toasts ‘best-ever Christmas’ as new customers splash out
Majestic Wine has toasted its biggest ever Christmas, as new customers splashed out on fine wines, champagne and sparkling during the festive period.
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NewsCurrys has expanded its retail media offering into its stores
The electricals giant has expanded its retail media offering, Currys Connected Media, into all its stores across the UK and Ireland.
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NewsMarks & Spencer adds lower-emission lorries in net zero push
Marks & Spencer aims to cut carbon emissions through the adoption of zero and lower-emission lorries in its distribution network.
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NewsSosandar has announced new stores after Christmas revenue dip
Sosandar is marching ahead with store expansion despite a dip in revenue over Christmas.
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NewsAsda chair Leighton has launched cost-cutting with management shake-up
Allan Leighton has initiated his first major restructuring since returning to Asda, eliminating several regional manager positions as part of a shake-up aimed at improving performance.
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InterviewInterview: Bensons for Beds CEO Nick Collard on its people-powered turnaround
Bensons boss Nick Collard speaks to Retail Week about the Budget, the retailer’s transformative turnaround and the power of its people
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Innovation of the WeekAlibaba’s AI search engine has grown to 500,000 users
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsTracey Clements has stepped down from her role at BP
Tracey Clements, BP’s senior vice president of mobility and convenience across Europe, has stepped down from her role after nearly four years at the business, Retail Week can reveal.
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NewsSainsbury’s boss warns government of heaping more costs on retail with rates reform delays
Sainsbury’s chief executive Simon Roberts has joined the chorus of larger retail business bosses in warning the government its business rates reform delays will cost them more money.
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GalleryCharlotte Tilbury has unveiled ‘beauty store of the future’ in London
Charlotte Tilbury has opened the doors to its flagship store in Covent Garden, unveiling a store triple the size of its former unit in the area.
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NewsBoots records growth across all categories after an ‘exceptional’ Black Friday period
Health and beauty retailer Boots has recorded growth across all of its categories and channels in the first quarter, along with an “exceptional” performance over the Black Friday period.
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AnalysisMajority of retail finance heads are predicting price rises this year. Here is what retailers say
Two thirds of retail CFOs are planning price rises in response to changes to employer National Insurance contributions, according to new data published by the British Retail Consortium
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NewsSainsbury’s unveils staff pay rise as Christmas sales climb
Sainsbury’s has reported a food market share gain for the fifth consecutive Christmas as shoppers turned to it for ”quality, value and service”.