More online retail – Page 173
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AnalysisAnalysis: Warming up shoppers to the new Tesco
Transforming Tesco’s image and improving shopper experience are at the heart of boss Philip Clarke’s plan to return it to form.
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AnalysisDebenhams’ Endless Aisle: What do retailers need to know?
By letting etail shoppers buy stock held in stores as well as its online stockroom, Debenhams’ Endless Aisle increases takings and cuts markdowns.
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Analysis
Sites: Mulberry Vs Gap
Tom Ogle, Europe chief executive at Market Force, shares his view of good and bad websites.
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AnalysisCampaign of the week: eBay, My Mix
EBay’s product mix is wide and varied, and its fashion advertising has always played on this.
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Opinion
Austin Reed and Monsoon upgrade supply chain systems
Being a successful multi-channel retailer isn’t all about having a cool website with great EPOS integration.
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InterviewInterview: Asos' Nick Robertson defies doubters
For most retailers, posting soaring retail sales up almost 50% for the year-end would see analysts tipping their caps but pessimists have questioned Asos’ performance. Tiffany Holland asks Asos chief executive why he remains so bullish.
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OpinionRetail must return to first principles
Being of a certain age I am increasingly conscious of the way in which time appears to accelerate rather than remain a constant.
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OpinionTwitter success measured using Engagement Index
Most retailers will have a customer relationship management strategy in place already, but for many this doesn’t extend to social media.
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AnalysisAnalysis: What Amazon's publishing arm means for retail
Amazon’s latest venture – to develop a book publishing operation in the UK – is yet another example of the online giant’s ability to think long term.
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OpinionInstagram: How can retailers use the platform?
The news this month that Facebook has bought the Instagram platform for $1bn may have come as a surprise to some people.
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AnalysisCampaign of the week: Harrods Pinterest
Pinterest is a comparatively new platform for retailers to try, and Harrods is one of the first UK brands to do something interesting with it.
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Opinion
Hey! You! Get POS on my cloud
Everyone’s banging on about the cloud these days, but in terms of business benefits, it’s all a bit, erm… cloudy. Not so for Crabtree & Evelyn which has transformed its point of sale (POS) system with a virtual, on-demand solution, and is already seeing results. No doubt others will soon be jumping on the bandwagon.
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AnalysisThe store assistant of the future
As retail changes, the role of the store assistant is evolving too. What skills will be needed in this new environment, asks Rebecca Thomson.
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OpinionHow has Oasis become an omnichannel retailer?
Multichannel has been a key focus for retailers, but there is now a shift towards an omnichannel approach, giving customers a seamless shopping experience across all sales routes.
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OpinionIs your brand social or antisocial?
It would appear that many health clubs fall into the latter. If that were not the case, then when a customer chooses to leave, they wouldn’t bombard them with a plethora of calls and emails that have an increasingly threatening tone.
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AnalysisDaily deal sites: Can Groupon and LivingSocial help retail sales?
The popularity of daily deals websites has soared since they hit the UK just a few years ago, but multiples are still shy of the benefits. Charlotte Hardie finds out if they are missing a trick.
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AnalysisBest Buy rethinks big-box strategy as it records a loss
On March 29, US-based electronics specialist Best Buy reported staggeringly poor profits for its 2011 financial year.
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AnalysisEaster: What do retailers need to know?
Vouchers, offers, reductions and free delivery are the name of the game as retailers go all out to maximise sales over the crucial four-day holiday.
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Analysis
Sites: LaRedoute Vs Sports Direct
Julia Hutchison, Chief operating officer at APA, shares her view of good and bad websites.
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OpinionSelfridge: a pioneer of retail theatre
The rags-to-riches-to-rags story of Harry Gordon Selfridge will make great viewing when it appears as a TV series in 2013.