More online retail – Page 182
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AnalysisA single customer view
Linking up customer data across the different shopping channels is still a challenge for retailers. Rebecca Thomson finds out how they can approach it depending on their business’ needs.
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AnalysisHow to best use the data you’ve got
Every business has piles of data, and some of it isn’t being put to as much use as it could be. Jessica Twentyman finds out how to make use of the data you already own.
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AnalysisAnalysis: Do retailers need loyalty cards to analyse customer behaviour?
Customer data is the holy grail of modern retail. The insight into buying habits and preferences it brings is second to none, and retail success can prove hard to come by without the knowledge it provides.
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OpinionThe importance of start-up spirit
New businesses and job creation will be driven by entrepreneurs, says David Wild.
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OpinionWHSmith pushes the envelope
WHSmith has never been the most exciting of retailers. In the last few years its City updates have followed the same reassuring yet predictable path – rising profits as further cost savings are found, and falling sales, particularly in its high street arm.
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Opinion
Lipsy invests in Facebook app
Fashion retailer Lipsy has launched a ‘Golden Ticket’ Facebook app to promote their latest Pixie Lott collaboration.
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Opinion
Game goes on loyalty drive as it develops customer insight
Entertainment retailer Game is on a drive to get more from its loyalty card after it signed up an extra 1 million members over the last year.
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Opinion
eBay signs up to use Facebook data
Facebook is keen for retailers to link up their customer data with its own social data on users, and eBay has become one of the first to step up.
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AnalysisToys R Us focuses on key trends as Christmas looms
Toys R Us has revealed the four top trends that it expects to influence toy sales in the months leading up to Christmas.
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AnalysisEmerging retailers: Still flying high?
Two years ago, 10 of the top emerging retailers gathered for a Retail Week photo shoot at the top of London’s Gherkin. Today, Charlotte Hardie revisits them to find out how they have fared amid the trials and tribulations of the continued downturn.
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OpinionHow can we win back customers’ trust?
One of the most striking findings of this year’s Retail Proposition Strength Index, launched by OC&C at the World Retail Congress two weeks ago, was that customers’ trust in retail brands is in sharp decline.
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Opinion
B&Q goes mobile
Not having a mobile optimised website is the equivalent of not opening your store on Tuesdays.
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AnalysisThe online battle for traffic
Which websites have lost or gained the most visitors in the past year? Charlotte Hardie considers the usefulness of unique visitor numbers analysis
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AnalysisCo-buying shopping sites: What do retailers need to know?
There’s been a raft of co-buying sites launched recently, encouraging shoppers to use collective buying power to get discounts. Should retailers embrace the trend?
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AnalysisWorld Retail Congress: The view from the top
The industry’s biggest names from across the globe met at the fifth World Retail Congress to tackle the big issues of the day. George MacDonald and Rebecca Thomson report from Berlin.
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OpinionRetail surgery: What should I look out for when outsourcing my data centre hosting?
I’m looking to outsource our data centre hosting to an external supplier. What should I look for in a potential provider and how do I ensure that I receive true value from the relationship?
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AnalysisAmazon’s new tablet PC will ignite global sales
Amazon’s sales will be on fire with the launch of its new tablet PC.
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Opinion
Thomas Pink utilises video
Shirt retailer Thomas Pink has redesigned its transactional website with a strong focus on video.
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AnalysisPlay.com: What do retailers need to know?
The low-price purchase of Play.com by Japanese online investor Rakuten has raised doubts about the brand’s success
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OpinionNew skills will cause a shift in power
We know that the retail industry is changing at a pace the like of which has never been seen before.