More online retail – Page 2
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AnalysisThe Growth Report: What Next, Ocado and Boots are doing to stand out and scale
Diversifying into new revenue streams is one of three key growth levers identified in Retail Week’s new, unmissable Growth Report.
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Report StoreThe Growth Report
We’ve identified three core growth levers being used to stand out, scale and succeed.
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AnalysisWhat to expect from TikTok Shop as it prepares for its biggest Black Friday yet
As the retail industry gears up for the golden quarter, TikTok Shop UK has revealed what products it expects to fly off the digital shelves in the all-important peak season.
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AnalysisHow Screwfix, Very, Orlebar Brown and more are unlocking quick-win CX strategies
Retail Week’s The Retail Roadmap report reveals how retailers are executing a customer-first, scalable transformation. Here we give you a sneak preview of Screwfix’s winning digital and CX strategy.
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Opinion‘Retail doesn’t need more stores – it needs better ones’
Too many retailers still treat online and offline as competing channels but together they create a richer customer relationship, argues Trinny London managing director Mark Smith
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InterviewQ&A: AliExpress’ UK GM on AI innovation, faster fulfilment and the rise of competitors
In this exclusive Q&A feature, Retail Week speaks with AliExpress’ UK general manager Bonnie Zhao, to explore what sets UK shoppers apart from their global counterparts, the role of AI innovation and AliExpress’ upcoming growth ambitions.
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AnalysisChatGPT agent mode on trial: how Sainsbury’s, Wickes and more handle AI as a customer
Most retailers aren’t yet ready to be shopped by customers using an AI agent. At least, that’s what our test of ChatGPT’s Agent mode showed when Retail Week put it through its paces on some typical shopping missions.
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InterviewMeet the accountant and the former fast-fashion buyer who founded a luxury womenswear brand
A year ago, Victora Price was leading Alvarez & Marsal’s private capital team, while Ashley McPherson had just taken a new product lead job at The Couture Club. Now the two are about to embark on the ambitious launch of a new luxury womenswear retailer, Emello.
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FeatureFrom browsing bliss to tedious clicks: Has online shopping lost its spark?
According to research by Criteo, 76% of people think that ecommerce is functional, but not fun, almost 80% find shopping online lonely, compared to an experiential in-store experience, and nearly a third even view it as a chore.
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InterviewQ&A: D Louise founder Olivia Jenkins on being more than just another jewellery brand
UK-based jewellery brand D Louise has seen a lot of change and growth since its inception in early 2021.
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Innovation of the WeekArgos launches new social media series spotlighting top products
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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AnalysisNo waste, no fuss: What it’s like to shop with weekly.shop
After years of efforts and attempts by major grocers at plastic packaging reduction, it remains difficult to go to a supermarket and get all the products you want without taking home some disposable plastics too.
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Innovation of the WeekOpenAI launches ChatGPT agent that can order online groceries
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team. Every week, we bring you new ideas and case studies across consumer, technology, sustainability, economy, policy and industry.
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AnalysisBack to basics: how premium homeware retailer Oka is rebuilding after a crisis
Oka chief executive Mark Saunders and chief customer officer Aalish Yorke-Long speak to Retail Week about digital replatforming, store expansion plans and when to stick to your knitting.
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AnalysisAI shopping is good – what does that mean for retailers?
OpenAI is reportedly planning to integrate checkout into the ChatGPT shopping tool. Whether this happens or not, the move by various large language model (LLM) providers to push into product discovery is massive news for retailers.
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Opinion‘Unless Amazon wants to remain a bit-part player in UK grocery, an acquisition would be the likely route’
Amazon’s UK grocery presence amounts to a pimple on an elephant’s backside so, if it wants to grow, a deal would be the obvious option, believes Shore Capital’s Clive Black
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InterviewQ&A: Asos head of loyalty Macy Hong on the pureplay’s new loyalty scheme
Nearly a month ago, the pureplay fashion retailer announced the rollout of its new loyalty scheme Asos World. Retail Week sat down exclusively with the retailer’s head of loyalty and customer engagement Macy Hong to get a temperature check on how the launch has gone and what’s next.
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AnalysisThe Moriarty Effect: will Sainsbury’s loss be Dunelm’s digital gain?
Dunelm has announced its incoming chief executive following the retirement of Nick Wilkinson after seven years at the helm, but it’s not just a changing of the guard for the homeware retailer – could it be a pivot towards digital innovation?
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AnalysisWill Amazon’s doubled Prime Day be a hit or miss with consumers?
For the first time in its history, Amazon is doubling the number of days its running its Prime Day event for, from two to four
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AnalysisCurrys completes turnaround phase as it looks to power ahead
Currys has beaten its annual profit expectations and resumed its dividend payments to shareholders as boss Alex Baldock and co have put their turnaround phase behind them.