More online retail – Page 203
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OpinionVideo and mobile will be must-haves for online retail
At yesterday’s Retail Week E-commerce Summit, Martha Lane Fox spoke enthusiastically about the role technology can play in a retail business.
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Analysis
Online fraud: Enemies at the gates
Online fraud is still on the rise and the increasing complexity of multichannel businesses is only making it more difficult to identify and crack down on. Joanna Perry investigates
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AnalysisMultichannel debate: On the pulse
Retailers’ multichannel strategies may have come a long way but there are still plenty of challenges. Joanna Perry joins some of the UK’s top e-tail directors to find out what their new priorities are
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Opinion
Snow shows the web is a lifeline for consumers
The snow of early this week highlighted just how important the internet has become to society. Retailers should take every opportunity they get to benefit from this.
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OpinionObama’s an example to us all
he presidential campaign is an inspirational model for any business that wants to touch people
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Analysis
QVC's Steve Hofmann: With the programme
QVC has an unusually loyal shopper base. Boss Steve Hofmann tells Lisa Berwin why that will make it a force to be reckoned with in 2009 and why home shopping is no poor relation to the high street.
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Opinion
NRF: Recession creates new rules of retailing
National Retail Federation president and chief executive Tracy Mullin opened the organisation's 98th convention in New York on Sunday with a blunt message to businesses trying to ride out the recession: they need to get real to the new rules of retailing.
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AnalysisDigital strategy: Online advantage
Web discounts have grabbed customer attention over Christmas but exploiting the online world to its fullest could prove make or break in this tough economic climate. Joanna Perry reports
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Opinion
2009 retail technology predictions
There are some predictions for next year about technology in retail that are very easy to make. But IT analyst Gartner has been bold with its opinions on how much could change in 2009.
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Opinion
Improved efficiency must sometimes lead to job losses
The Prime Minister thinks that further investment in technology will produce economic benefit, but will he stand up for retailers if advancement means that they need less staff?
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Analysis
Shop Direct's Mark Newton-Jones: On the double
It’s been an exciting three years for Shop Direct Group chief Mark Newton-Jones, since Littlewoods’ merger with rival GUS. Lisa Berwin finds out how the turnaround is progressing.
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Opinion
Cyber Monday: UK retailers teach US peers a lesson in e-commerce
Monday was a big day for online retailers on both sides of the Atlantic – and while sales in the UK may not have been as high as hoped, its web sites were at least up to the challenge of record volumes.
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Opinion
The VAT rate systems scramble
Whether retailers will have realigned their pricing in time for the VAT change on December 1 remains to be seen and could come down to the emphasis they have put on creating systems that allow business agility.
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Analysis
Online mystery shop: Signed sealed and delivered
In the current climate the battle for online market share is tougher than ever, so how are retailers’ sites performing in the crucial run-up to Christmas? Charlotte Hardie puts a selection to the test.
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OpinionMultichannel needn’t mean every channel
Ordering by phone is a habit. Amazon killed it for books and CDs. Should clothing and general merchandise be any different?
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Analysis
Multichannel: Channel hopping
As consumers increasingly shop across more than one channel, retailers need to ensure they provide a multichannel service that meets their changing demands. Joanna Perry reports.
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Opinion
Dancing to a digital tune
Since Apple turned the music retail business on its head with the launch of the iPod and iTunes online music store, it has rather set the pace of change in the industry.
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Analysis
Family affair
With his technology nous, Scott Weavers-Wright makes the ongoing development of niche multichannel retailer Kiddicare look like child’s play. Joanna Perry visits his new superstore.
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Analysis
Up close and personal
Asos wants to tailor its communications to different customers. Marketing boss Hash Ladha tells Joanna Perry how a customer relationship management system will help it meet its aims
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Analysis
The message is clear
Consumers are not yet using their mobile phones to do all their shopping, as some forecast, but retailers are still finding them a powerful tool. Joanna Perry investigates