All Multichannel articles – Page 66
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NewsShop Direct call centres likely to close as call volumes decline
Two Shop Direct call centres will likely shut over the next 18 months as communication with consumers increasingly becomes digital.
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AnalysisMillennials are clicking but not collecting, Retail Week study finds
More than 35% of 18-34 year olds admit to requesting a refund after they failed to pick up an item in-store that they’d purchased online.
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NewsDunelm reports profits rise and sets out growth ambitions
Homewares group Dunelm has posted a rise in full-year profits after a strategic overhaul and is in “better shape than ever” to grow.
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OpinionComment: Superb service will set shopping centres apart
Shopping centres need to focus on providing a fantastic experience in order to stave off the challenge of omnichannel retail.
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NewsInstagram to launch full ad campaign capabilities for retailers
Instagram has expanded the ad capabilities available to retailers on its social media platform, including a new 30-second video ad format.
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OpinionJohn Lewis management reshuffle shows shape of things to come in retail
Success in retail these days is frequently neither easy nor cheap so retailers should look to John Lewis’s changes to see how it is adapting.
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OpinionOpinion: Why pricing by spreadsheet is a risky business
All retailers, no matter their size, need the ability to quickly and efficiently manage and execute accurate prices to drive profit.
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NewsJohn Lewis shakes up senior management team to put customer at its heart
Department store group John Lewis has reshaped its top team as it positions itself to power ahead in omnichannel retail and reflect changing shopper habits.
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OpinionComment: Making retail’s voice heard in the EU reform negotiations
Our Prime Minister is on a crusade, seeking key agreements with the heads of government of other EU members in order to deliver reform.
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AnalysisHow reform of EU could create retail growth, investment and employment
The UK referendum on its EU membership will have a big impact on retail and many in the industry have strong views on the subject.
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AnalysisInternational analysis: Carrefour makes major online move in France
Carrefour is maintaining its acquisition frenzy in France along the guidelines previously outlined by chief executive Georges Plassat.
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OpinionBlog: 20 years old and no PayPal – where will eBay go next?
It has been a big few months for eBay. Its 20th birthday comes hot on the heels of it parting company with PayPal, after it bought the payment giant in 2002.
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AnalysisQ3 trading conditions survey: Share your views
As part of its Retail 2015 report, Retail Week is carrying out four sentiment analyses to gauge how retail chiefs’ views on trading shift throughout the year.
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NewsVery.co.uk picked as The X Factor 2015’s official fashion partner
Very to offer customers chance to shop the look of X Factor 2015 contestants
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AnalysisEBay pushes for personalisation on its 20th anniversary
As eBay celebrates its 20th anniversary, UK chief operating officer Sarah Calcott discusses the marketplace’s plans for the future.
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NewsHigh street records biggest sales drop since height of financial crisis
The high street recorded its biggest sales fall since 2008 this August after being hit by the strong pound and uncertainty over interest rates.
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NewsWHSmith's online customers have data distributed in mass emails after 'bug'
WHSmith customers have had private data sent to fellow users of the retailer’s website after a glitch with an online contact form.
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AnalysisAnalysis: Original Factory Shop's quest to become the UK's best-loved retailer
The Original Factory Shop chief executive Tony Page has lofty ambitions for a retailer that he has dubbed a “well-kept secret”.
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OpinionAmazon Fresh’s arrival in the UK will demand fresh thinking from grocers
Having successfully entered the grocery market in its home country, Amazon’s expansion into the UK now looks like a certainty.
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NewsFurniture Village profits surge as it gears up for website relaunch
Furniture Village has recorded a surge in profits for the year and cleared its bank debts as it gears up to relaunch its website.