All Opinion articles – Page 117
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OpinionOpinion: Christkindlmärkte over-hyped, overpriced and regrettably over here
When will cities realise that Christmas markets offer little to shoppers and don’t provide a boost for their permanent retailers?
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OpinionRetail surgery: How to get the balance right on customer data
How can a retailer ensure it has the right balance on customer data?
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OpinionOpinion: Dixons Carphone flags changing shape of seasonal trading
The latest results from Dixons Carphone demonstrate how the retail landscape of the all-important golden quarter continues to shift.
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OpinionOpinion: How to cut through the noise and win consumer spend at Christmas
With less than two weeks till Christmas, retailers are vying for last-minute spend and one of the big differentiators is customer experience.
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OpinionOpinion: How consistency and clarity put Sainsbury's top of the pile
When we were plunged into austerity, Sainsbury’s should have suffered most. Yet the grocer is evidence that value is more than just about price.
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OpinionOpinion: How will Sports Direct respond to latest media storm?
Sports Direct’s chief executive Dave Forsey told me recently it had to do more to tackle its tarnished reputation.
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OpinionBlog: Ten years after the Buncefield blast, Asos is still delivering
Ten years ago the southeast of England was rocked by the biggest explosion since World War Two. But Asos bounced back and continued to grow.
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OpinionOpinion: Crossrail is a Christmas gift for retailers in London’s West End
Crossrail benefits are already starting to show with station revamps kick-starting the rejuvenation of the West End shopping experience.
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OpinionOpinion: How Jigsaw is leading the way in fashion trading
Jigsaw is thriving in the current climate after passing the £100m mark in full-year sales and it is its unique image that sets the retailer apart.
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OpinionOpinion: How one-hour delivery raises questions for multichannel retailers
Amazon and Argos have raised the stakes of multichannel fulfilment by rolling out hyper-convenient one-hour delivery to the mass market.
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OpinionBlog: Black Friday success provides foundation for productive peak
Carrier Hermes’ chief operating officer Martijn de Lange shares the company’s secret to a successful peak – it’s all in the planning.
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OpinionOpinion: Linking the supply chain restores shoppers' faith
In 2015 the supply chain is acknowledged as being as much a part of the consumer experience as product testing or store ambiance.
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OpinionRetail surgery: Lessons to learn from Black Friday outages
What lessons should retailers learn from Black Friday outages?
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OpinionOpinion: The marketing mix is dead. Long live the customer mix
When it comes to retaining your customers for the long term, rather than just for Christmas, retailers need to consider the ‘6 Ws’.
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OpinionOpinion: Retailers should take heart despite golden quarter woes
Reports of disappointing trading in November after Black Friday weekend do not bode badly for retail in the countdown to Christmas.
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OpinionOpinion: JD Sports is emerging a true champion of the sector
As retailers race towards the Christmas finish line, king of trainers JD Sports has delivered something of a personal best this year.
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OpinionOpinion: Why online retailers are laying bricks-and-mortar foundations
As the ecommerce market becomes increasingly crowded, more pure-play etailers are taking steps towards launching a physical presence.
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OpinionJacqueline Gold: Retailers should challenge the perception of Black Friday
Retailers have a responsibility to confront the cynicism surrounding promotional events such as Black Friday and Cyber Monday.
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OpinionOpinion: Is Tottenham Court Road becoming the new Oxford Circus?
Consumers are starting to return to this overlooked West End shopping district, as it becomes an attractive alternative to Oxford Circus
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OpinionRetail surgery: How to use in-store tech to drive loyalty
How should retailers use in-store tech to drive loyalty?