All Opinion articles – Page 124
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OpinionLord Kirkham: What retailers can learn from the motor industry
Car manufacturers and sellers have perfected a level of customer service and innovation that all retailers should strive for.
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OpinionComment: Retailers can boost brand credentials with cool collaborations
Retailers should collaborate with brands and designers to create unique product lines that consumers buy and buy in to.
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OpinionComment: Milk crisis and VAT revolt offer lessons in customer experience
From the aisles to the airports, some of retail’s biggest names have faced open revolt from suppliers and shoppers over the past week.
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OpinionNeil Saunders: Why supermarkets aren't to blame for the UK milk crisis
As much as the UK’s big grocers make for popular villains, the milk crisis is not one of their causing – it is a story of supply and demand.
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OpinionComment: Why investors have rolled out the red carpet for WHSmith
The dog days of August bring a good opportunity to ponder retail performance ahead of the peak trading period and WHSmith should do well.
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OpinionComment: How can retailers avoid creating the next cyber-attack headline?
Data protection hit the headlines again this weekend after Carphone Warehouse revealed it had suffered a significant data security breach.
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OpinionComment: A toast to the Waitrose wine bar drawing in supermarket shoppers
The successful wine bar at Waitrose in Horsham places the grocer ahead of the curve as retailers struggle to compete with the leisure sector.
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OpinionRFID blog: How to revolutionise retail inventory with RFID
Accurate, real-time stock information is now a reality for retailers using RFID when it comes to completing their stocktakes.
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OpinionBlog: Preparation is key when planning for an extended peak
Retailers and carriers should already be into their peak planning, and need to understand it now starts earlier than ever before, says Hermes sales and marketing director Mark Pettit
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OpinionRetail surgery: How can I improve customer engagement through loyalty?
How can I improve customer engagement through loyalty?
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OpinionComment: Drive footfall by making Oxford Street vehicle free
Shoppers deserve much better than the dangerous, polluted conditions stifling pedestrians on London’s busiest high street.
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OpinionSunday trading: Work-life balance is worth more than a few extra quid
Extending Sunday trading will not add much to retailers’ bottom lines and even worse it will disrupt employees’ family lives.
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OpinionComment: Selfridges' Christmas shop opening enhances 'maverick' reputation
Selfridges’ move to open its Christmas shop in August is entirely in keeping with its now established reputation as a maverick retailer.
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OpinionComment: Creating an emotional connection is key to customer experience
Customer experience is a product of the digital age but retailers still need to create a personal, emotional connection with consumers.
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OpinionBlog: Should Apple be worried so few people are using Apple Pay?
Apple Pay has hit the headlines this week after it was reported only 3% of iPhone 6 users have chosen to try the service since it was launched in July.
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OpinionComment: The seven deadly sins of customer relationships
Point of sale plays a crucial role in enhancing customer relationships – yet many retailers are not optimising their checkout experience.
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OpinionComment: Protect our endangered independent retailers from redevelopment
High street innovation will suffer if smaller independent retailers remain exposed to the excesses of property redevelopment.
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OpinionJD holds its own against Sports Direct in retail’s equivalent of the Ashes
Amid the turmoil in sports retail over the past few years one retailer stands out for its prowess on the pitch – JD Sports.
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OpinionComment: Does Harvey Nichols' Birmingham revamp 'surprise and delight'?
Harvey Nichols in Birmingham unveiled a glitzy refurb on Friday, but is it too much to say that a shop dazzles consumers?
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OpinionBlog: More woe on the horizon for UK's food suppliers
The major supermarkets’ decision to take food manufacturing in-house could lead to a tidal wave of closures for food suppliers.