All Opinion articles – Page 154
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OpinionBlog: Death, taxes and negative customer feedback
You’ve probably heard some version of Benjamin Franklin’s famous words: “In this world nothing can be said to be certain, except death and taxes.” I propose an addendum to this list: negative customer feedback.
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OpinionComment: Lidl’s success is linked to its varied international offer
Lidl tailoring its country-by-country retail offer will continue to improve the discounter’s position both in the UK and across Europe.
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OpinionComment: Kiddicare can succeed again under new ownership
Kiddicare’s success relies on the retailer re-engaging with parents whose love of the business was once at the heart of its proposition.
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OpinionComment: A retail finance director’s remit goes beyond numbers
Marks and Spencer and Tesco demonstrate that the role of the modern CFO does not stop at finance but extends into every aspect of retail.
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OpinionComment: Aldi and Lidl’s discounting is no new phenomenon
The fervour surrounding Aldi and Lidl’s discounting belies the longstanding tradition of discounters in the UK retail market.
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OpinionComment: Argos’s digital hub feels like an energised start-up
When people think of Argos, that bastion of the high street, what usually comes to mind? I’d wager that laminated catalogues and small pens are uppermost in most people’s minds.
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OpinionComment: Destination Maternity’s woes rule out a deal with Mothercare
The topsy-turvy logic of Destination Maternity’s interest in merging with Mothercare was laid bare by the US retailer’s latest update.
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OpinionComment: Retail needs to wake up to the potential of emerging technology
Some emerging technology solutions have the ambition and the ability to transform an entire industry - it’s time that the retail sector woke up to the fact that change is coming.
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OpinionComment: Je ne regrette rien? Carrefour could rue India exit
For Carrefour to exit a market is nothing new. Even before Georges Plassat began his domestic refocus as chief executive, the firm was no stranger to dropping underperforming markets.
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OpinionBlog: Turn back-to-school shoppers into loyal brand advocates
The long summer holiday means thousands of parents hit the high street to kit out their children for the new academic year ahead, but how do you win the loyalty of these seasonal shoppers?
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OpinionComment: John Lewis’ Commonwealth support is smart marketing
The decision by John Lewis to support the forthcoming Commonwealth Games is a canny piece of marketing know-how.
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OpinionBlog: Cross-border services will bring the international community together
In the build-up to Sunday’s World Cup final, Hermes looks at how home grown sporting success can be mirrored in supply chain management.
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OpinionRetail surgery: Does mobile retail support or undermine the high street?
Consultancy Capgemini has reported that mobile sales had doubled in 2013 to £3bn.
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OpinionRetail surgery: How can technology ensure consumers see retailer’s stores as destinations?
In order to be seen as a destination, retailers first need to consider what they are a destination for.
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OpinionBlog: Translation is just one tip of the international customer experience iceberg
The potential of going global with a brand is often an attractive prospect but it’s important to ensure that your brand does not get lost in translation.
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OpinionComment: M&S fall in online sales highlights the risks of replatforming
The hostile reaction to M&S’s disclosure of an 8% decline in online sales, following the launch of its new website, is a timely reminder of the risks involved in major replatforming programmes.
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OpinionComment: Retailers underwhelmed by ‘business-friendly’ government
Last week Labour wheeled out its creaky ‘business-friendly’ bandwagon ahead of next year’s election campaign.
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OpinionBlog: Sir Philip's shopkeeping school has brought new talent into retail
Nine or 10 years ago I met Arcadia tycoon Sir Philip Green in Gresse Street, just behind Oxford Street and on the edge of the West End’s fashion district.
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OpinionComment: Sainsbury’s Justin King succeeded by listening to customers
Sainsbury’s CEO Justin King was able to rekindle the retailer’s core values by putting customers back at the heart of company strategy.
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OpinionComment: Asda’s continual innovation drives the retailer forward
Asda has continued to thrive in a rapidly changing retail environment by using innovation to make customers’ lives easier.