All Opinion articles – Page 174
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OpinionBlog: What is the importance of customer service?
What is the importance of customer service in creating an experience for shoppers, and the significance of the workforce in this delivery.
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OpinionNick Bubb’s verdict: Marks & Spencer - who’d be a food retailer?
Marc Bolland may have mixed feelings about the unfolding disaster at his old company Morrison’s, but he can be proud of how M&S Food has performed.
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OpinionComment: Grocers have some work to do after 'Excuses Thursday'
There seems to have been an alarming recent trend to label days of the week in retail, a la Sky Sports.
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OpinionComment: Delivery was a key reason for poor Christmas performances
It comes as little surprise that discussion of Debenhams’ and Mothercare’s lacklustre Christmas results have mentioned their online delivery propositions.
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OpinionBlog: Tesco boss Philip Clarke on the grocer's Christmas performance
As seasonal as the sales, the flurry of Christmas trading statements is well underway and we have reported our sales update this morning.
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OpinionComment: Media hires will keep retailers relevant
The retail and media sectors have always been close cousins. But, as the digital revolution continues to disrupt all aspects of the media space, the role of retailers has to change if they are to remain relevant.
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OpinionComment: Next makes money in the middle market
Next was very much in fashion with shoppers over Christmas, when it posted better than expected sales.
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OpinionComment: Retail trends that are not just for Christmas
The concentrated nature of the festive trading period amplifies consumer trends like no other and there are already telling lessons to be drawn for the year ahead.
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OpinionComment: Mothercare lost out to rivals after Christmas gamble
Mothercare has issued a shock profit warning which has seen its share price plummet in this morning’s trading.
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OpinionBlog: Mobile traffic rockets at Christmas
Mobile traffic has been growing at a reliably fast pace for the past few years, but during Christmas it rocketed.
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OpinionBlog: Property industry should take a risk on new breed of online expansionists
Since the advent of online retailing, there has been no shortage of analysts and observers ready to predict that pure players would, literally, set up shop. Yet this forecast has proven largely incorrect so far.
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OpinionComment: What happened to Debenhams at Christmas?
What could have been done to make Christmas happen at the department store retailer?
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OpinionComment: Retail lessons from Next's Christmas update
A standout Christmas performance from Next puts the retailer in line to rival Marks & Spencer’s profitability this year.
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OpinionComment: A new year brings new opportunities for retailers
The New Year is often portrayed as an opportunity for a fresh start. As such, rather than focusing on the retail failures of 2013, why not take a look at the successes of some of last year’s more innovative retailers instead?
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OpinionComment: The Christmas retail story will be margin, not just sales
Christmas updates from Debenhams, House of Fraser and John Lewis told wildly differing stories about seasonal trading.
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OpinionComment: How John Lewis and House of Fraser outperformed Debenhams
There’s something about department stores and Christmas. Maybe it’s the influence of the movie Miracle on 34th Street but the two somehow seem to go together.
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OpinionComment: Time for a store design change in 2014
Has the time come to call time on ‘industrial’-look store interiors and what might be next?
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OpinionBlog: Why is Carrefour boss Georges Plassat backing the hypermarket model?
Given the scale of change taking place across the retail industry, it’s hardly surprising that both retailers and landlords are pretty much obsessed with understanding all the new channels available to them and their customers.
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OpinionComment: What the market traders can teach retailers
Covent Garden’s Apple Market stepped into the 21st Century last week as traders accepted digital payments from shoppers for the very first time.
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OpinionComment: Christmas has come early for Dixons this year
Along with all the year-end festivities going on this week, it seems like UK retail has something else to celebrate: the complete turnaround of Dixons.