All Opinion articles – Page 177
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OpinionComment: Engage your business around the customer journey
Much thinking about customer service has focused on ‘moments of truth’, the particular interactions with high emotional content that provide the opportunity to delight the customer and intensify loyalty.
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OpinionComment: Business rates cap is welcome but unfit system must be overhauled
This morning, Retail Week has reported that there may be some good news in tomorrow’s Autumn Statement.
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OpinionComment: Amazon drones are not just pie in the sky
An inspired vision of the future for online delivery or an extravagant PR stunt designed to coincide with Cyber Monday?
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OpinionNick Bubb’s verdict: Tesco - no easy solution
The stockmarket had been softened up for bad news on Q3 sales, so, with no profit warning today, Tesco’s shares have rallied.
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OpinionComment: British retail leads the world in mobile and online shopping this Christmas
PayPal’s recent global Holiday Shopping Study found that almost 90% of Britons will use their mobile devices or purchase online to do a slice of their Christmas shopping this year. This is a higher proportion than most countries and reflects the way UK consumers are changing the way they shop.
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OpinionComment: Use social media to turn customers into advocates
Truly customer-centric retailers are thin on the ground. An exception is Ao.com (formerly Appliances Online).
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OpinionComment: Cyber Monday sales set to soar but service levels must be maintained
Online retailers have been braced for Cyber Monday, the busiest online day of the year, and so far it looks to be a bumper one.
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OpinionComment: Amazon drones on about its innovation – but are delivery octocopters future fact or fiction?
By 2018 our cities are set to be a lot busier, according to Amazon. Not only will we need to watch out for traffic and the umbrellas of jostling commuters as we walk down the street, we will also need to look out in the skies for descending drones – or octocopters as Amazon calls them.
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OpinionComment: Tesco's Mike McNamara on the grocer's latest technology innovations
The Innovation Team at Tesco never stops thinking about how we can use technology to help our colleagues and customers.
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OpinionComment: 2013, the year that shops got better
After being in the doldrums for half a decade, this year has seen store openings that show physical retail is alive and kicking.
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OpinionComment: The Autumn Statement needs to go beyond easing business rates
Growth is firmly on the agenda for George Osborne’s much anticipated Autumn Statement next week and the Chancellor is under increasing pressure to ease business rates on the high street.
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OpinionComment: Skills needed for retailing would be valued in other sectors
I was telling a colleague the other day about some work I was thinking of doing for a non-retail business. “Sounds really interesting,” was the reaction. “We retailers only ever move in our own little world.”
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OpinionRetail surgery: Could a consumer review business help a buying team with its range plan?
Could a consumer review business help a buying team with its range plan?
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OpinionRetail surgery: How can retailers increase sales with corporate social responsibility activities?
How can retailers increase sales with corporate social responsibility activities?
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OpinionComment: What can retailers expect this Christmas?
Retailers and speculators have high expectations for UK sales this Christmas, despite a backdrop of slow wage growth and ongoingausterity measures.
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OpinionComment: Why we should ignore Black Friday in the UK
Not everything that comes across the pond is good or appropriate for the British high street. Black Friday is simply an Americanism, which doesn’t translate very well.
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OpinionBlog: How landlords fit into the need for delivery speed
When eBay snapped up speedy delivery specialist Shutl it was the final confirmation of the latest online battleground.
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OpinionComment: Retail tenants turn landlords
The recent announcement that Carrefour is seeking to acquire the malls that surround more than 100 of its hypermarkets, is a reversal of the previous management’s intention to sell off many of the group’s European property assets to fund overseas expansion.
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OpinionComment: Occa aims to emulate Asos
While big retailers that are likely to attract big valuations rush to market, there’s action at the other end of the scale too.
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Opinion
Blog: 5 Reasons technology is changing everything in retail
It’s clear to see that the digital world is shifting the way we do things not least how we shop. Economic slow down and technological advances are reshaping the landscape.