All Opinion articles – Page 229
-
OpinionComment: Lessons in customer service are Olympic legacy
The summer of Olympics and Paralympics is virtually forgotten and, as the park is closed, I wonder how the real Olympic legacy is going to be felt.
-
OpinionComment: Moss Bros set for growth
The Olympics effect on retail has been felt in some unexpected ways. At Moss Bros, the Games – along with the Jubilee celebrations and the Euro 2012 tournament – led to the deferral of weddings and an impact on its hire business in the first half.
-
Opinion
Blog: Will one-in-four clothing shops really close?
As the proportion of fashion sold online increases, it seems inevitable that up to one-in-four bricks and mortar clothes shops will disappear inside eight years. But it could happen even more quickly.
-
OpinionComment: Technology needs to be at the heart of retail business
As the Retail Week Technology Summit 2012 takes place in London this week, Chris Brook-Carter shares his thoughts on the importance of the sector.
-
OpinionNick Bubb's verdict: House of Fraser - a forgotten hero?
Compared to its bigger and more high-profile department store peers, Debenhams and John Lewis, House of Fraser is out of the public limelight, but it is still a major player in the branded premium end of the fashion market.
-
OpinionComment: Retail technology is a challenge
IT bosses in retail are used to working in a state of flux, and the technology landscape continues to throw up challenges to keep them busy.
-
OpinionComment: The future of UK retail from 2013
Today Jon Copestake is speaking at the Retail Week Technology Summit 2012 about the outlook for retail. Here are his thoughts.
-
OpinionComment: Are joint store concepts the way foward?
Exciting news from Japan, where two of the country’s leading retailers are teaming up to launch a joint store concept.
-
OpinionComment: How social commerce might just save social
This year has seen the largest investment by brands in social channels, technologies and platforms to date and the forecast for 2013/2014 is even larger.
-
OpinionComment: What's the difference between multi-channel and omni-channel?
Why not opt for Martini-channel when seeking to convince others that you are in retailing’s technological vanguard?
-
OpinionComment: Mobile will become the lynchpin of multichannel
The way consumers engage with brands and retailers is going mobile. Analyst firm Gartner suggested that by 2013 more online search will be conducted on smartphones than on the PC or laptop.
-
OpinionNick Bubb's Verdict: HMV expects Christmas sales pick-up. Is this credible?
The new senior management team at HMV have only been in place for a couple of weeks, but already they are blaming poor recent trading on “a lack of new releases”…and predicting a strong pick-up at Christmas. Is this credible?
-
OpinionComment: Hamleys deal opens the door to overseas growth
This week’s acquisition of Hamleys, which famously describes itself as the “finest toy shop in the world”, paves the way for the retailer to test that claim on a truly global scale.
-
OpinionComment: Customer loyalty can lead to retail currency
Customers can sniff out phonies so learn to keep them happy.
-
OpinionRetail Surgery: What are the legal considerations for a social commerce strategy?
What are the top legal considerations that retailers should have in place to underpin a social commerce strategy?
-
OpinionRetail Surgery: How do I take on a retail apprentice?
My business is interested in taking on an apprentice. How do I get the process going?
-
OpinionBlog: Turn your Facebook fans into brand ambassadors
This week Facebook held its first-ever retail summit, where speakers from the social network giant urged delegates to use the platform to convert fans into brand ambassadors.
-
OpinionComment: John Lewis creates instore magic
At the age of five I knew I loved retail. I was standing with my parents in the middle of Norwich’s branch of John Lewis – then known as Bonds.
-
Opinion
Blog: Rise of the machines
A virtual fitting room brings the benefits of the physical fitting room to the online store, boosting profitability by improving conversion rates and reducing garment returns.
-
OpinionComment: Uphill slog to get Blacks in shape
The 80% plunge in first-half profits at JD Sports, mainly attributable to recently acquired outdoor specialist Blacks, looks pretty awful at face value.