All Supply chain articles – Page 105
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OpinionBlog: How to service the needs of the multichannel customer
Retailers need to develop their customer service across channels and respond to customers’ every changing needs, says Mark Pettit of Hermes.
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AnalysisIn the news: Groceries Code Adjudicator Christine Tacon profiled
Who is Christine Tacon, the Groceries Code Adjudicator, and does the regulator have any teeth to punish supermarket misconduct?
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NewsTesco faces investigation by Groceries Code Adjudicator
Industry watchdog the Groceries Code Adjudicator has become the latest body to launch an investigation into supermarket giant Tesco.
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AnalysisAnalysis: Cautious optimism in uncertain times for the retail sector
Retail 2015, produced by Retail Week in association with Kurt Salmon, reveals what industry chiefs really think about prospects for 2015.
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OpinionComment: Ocado’s first annual pre-tax profit is tribute to Tim Steiner
It still starts with an o and it ends in an o, but at last online grocer Ocado has recorded a full-year statutory profit.
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NewsNisa sacks two directors after investigation into data leak
Convenience store group Nisa has sacked two directors following an investigation into a major data leak last year.
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OpinionBlog: Tesco takes steps to improve supplier relationships
Last week Tesco announced a new initiative to improve communication with suppliers that takes a collaborative approach to tackling unfair practices.
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AnalysisAnalysis: How can retailer's supply chains cope with seasonal surges?
What can retailers learn from Black Friday 2014’s supply chain woes, and how can they better prepare for future seasonal surges?
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NewsRetail bosses forecast improved sales and returning consumer confidence
Retailers believe the UK is through the worst of the economic turmoil and 2015 will see improved sales and greater consumer confidence.
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NewsAsos founder Nick Robertson sells shares worth £20m
Asos founder Nick Robertson has sold shares in the fashion etailer worth £20m following a turbulent year for the business.
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OpinionComment: Is Black Friday more trouble than it is worth?
Black Friday’s high-profile promotion caused logistics chaos for some retailers but presents undeniable opportunities for others.
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OpinionComment: Lessons from Christmas 2014 – five ways to avoid delivery chaos
Retailers’ multichannel system were run to capacity over the Christmas period, resulting in online chaos and customer service failures.
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OpinionBlog: Retailers need careful logistics planning to meet demand in 2015
It may seem like we have only just recovered from the rush of Black Friday 2014, but Hermes is already planning for peak events in 2015.
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NewsTesco launches online network to improve relationship with suppliers
Tesco has launched an online community for suppliers as it strives to restore trust and transparancy among its partners and customers.
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NewsDixons Carphone Christmas sales rise in 'roller coaster' trading period
Dixons Carphone has reported a strong festive season in its first Christmas update since forming the new company last year.
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NewsBreakfast briefing: Retail news on Sports Direct, Amazon, Morrisons and more
Retail news round-up on January 21, 2015: Ashley reduces stake in Sports Direct; Amazon’s Sunday deliveries quadruple; Scottish retail sales down; and more.
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OpinionBlog: Black Friday – the online sale that is going nowhere
The effect of Black Friday on retailers’ ability to fulfil orders has been well documented, but how retailers and their supply chain respond in 2015 is crucial.
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NewsUrban Barns develops 'cubic farming' to grow fresh food in urban spaces
Canadian food producer Urban Barns is developing ‘cubic farming’ technology that can potentially grow 500 lettuces in one square foot over a year.
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AnalysisAnalysis: How delivery chaos took the shine off Christmas
Retailers were caught out by high delivery demand over Christmas as Black Friday and Cyber Monday put strain on fulfilment systems.
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NewsNRF: 'Same-day delivery isn't for everyone' says Toys R Us omnichannel head
Toys R Us’ omnichannel boss says some retailers should hold back from same-day delivery because customer expectations will reach a “tipping point”.