All Technology articles – Page 223
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OpinionComment: Why customer relationship management is no longer enough
Customer relationship management (CRM) is too focused on transactions and now retailers must build two-way relationships.
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InterviewInterview: Munish Datta on M&S’s updated sustainability programme
Munish Datta speaks about M&S’s updated sustainability programme, Plan A, and building a sustainable property portfolio for the future.
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NewsBreakfast briefing: Retail news on Lidl, Very, Home Depot and Shop Direct
Retail news round-up on November 7, 2014: Lidl launches menswear, Very launches Christmas ad, Home Depot suffers data breach, Shop Direct appoints new consumer PR.
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AnalysisAnalysis: How to prepare for the next generation of shoppers
Samsung Electronics UK’s pop-up at Westfield showcased the latest retail tech and hosted a discussion on how it can enhance shopping.
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NewsSantander becomes latest bank to join Cardlytics’ personalisation service
Santander has joined the list of banks using Cardlytics software, which analyses customers’ past purchases to create personalised offers.
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NewsWalmart’s mobile app searches stores for its customers
Walmart’s latest mobile app feature allows customers to search a particular store for items on their shopping list.
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NewsRalph Lauren uses smartphones to boost fashion launch at Harrods
Ralph Lauren has used a range of digital technologies as part of its recent launch of its Polo Ralph Lauren line for women at Harrods in London.
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AnalysisStart-up of the week: Online scheduling platform Bookingbug
The number of start-ups in retail technology is growing quickly and Retail Week is highlighting some of the best. This week, Bookingbug is in the spotlight.
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AnalysisAnalysis: Innovative Paris lab attempts to crack tricky 18 to 35-year-old market
Unibail’s laboratory in Paris is investigating ways to make shopping centres appealing to 18 to 35-year-olds, looking beyond hipsters to engage the ‘shoppernista’.
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NewsToy retailers eye bumper Christmas after best sales growth since 2010
Toys retailers are preparing for a bumper Christmas as strong sales momentum is set to continue, according to research firm NPD.
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OpinionComment: How retailers can unite online and offline consumer experiences
As omnichannel retail continues to gain popularity, here are four ways for retailers to meet their customers’ changing expectations.
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NewsBloomingdale's opens hi-tech Silicon Valley store to test innovations
Bloomingdale’s is targeting the tech community in Silicon Valley with a hi-tech department store featuring smart dressing rooms and mobile checkouts.
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AnalysisInternational analysis: Macy’s tests retail tech innovations
Macy’s has been upping its game in the world of retail technology recently in a bid to further blend the realms of online and offline.
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NewsVideo: Lowe’s to introduce robot staff to transform customer experience
US home improvement giant Lowe’s has developed robot shop assistants that it is piloting in one of its hardware stores.
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OpinionComment: Apps will continue to transform life – and retail
Some technologies have had a big impact on people’s everyday lives and retailers need to ensure they keep up the momentum
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NewsTictail, the 'Tumblr of ecommerce', eyes bricks and mortar stores
Swedish ecommerce platform Tictail is eyeing opening bricks and mortar shops next year.
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OpinionComment: Mothercare is growing up fast under Mark Newton-Jones
Mothercare’s CEO has made strides in turning the struggling retailer around and plans to transform it into a digital business.
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AnalysisAnalysis: Shop Direct and M&S on the changing face of customer experience
Retail Week’s inaugural Customer Experience Summit highlighted how businesses are transforming in response to shopper expectations.
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AnalysisAnalysis: Can IBM’s Watson supercomputer improve retail?
IBM’s Watson supercomputer has won a game show and helped diagnose and treat cancer patients. Now it’s being put to work in retail.
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Opinion
PCI DSS scope reduction without the hangover?
With as many as 9 in 10 retailers failing to retain compliance without remediation and levels of compliance still less than 40% is there a better way to get to PCI DSS compliance?