All Technology articles – Page 262
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NewsHomebase rolls out customer insight programme
Homebase has rolled out a customer insight programme which it says is improving customer satisfaction.
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OpinionBlog: Last chance to enter BT Retail Week Technology Awards
There’s just a few days left to get your entries in for the BT Retail Week Technology Awards.
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NewsTechnology firm Itim appoints Maplin’s John Lovering as chairman
Maplin chairman John Lovering has been appointed as chairman of retail technology and services firm Itim.
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OpinionBlog: The two unlikely keys to omnichannel success
Collaboration in retail supply chains, both the sharing of infrastructure, like shared trucks and warehouses, or the sharing of data, would give great benefits to retailers and their customers.
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AnalysisOracle Retail Week Awards: Double win for Debenhams
Debenhams won the ReThink Retail Technology Initiative of the Year and International Growth Initiative of the Year awards.
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OpinionNick Bubb's Verdict: Is Morrisons getting the balance right?
Has Morrisons chief executive Dalton Philips struck the right balance between short-term tactical moves and long-term strategic investments?
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AnalysisVideo: Retail bosses highlight retail skills shortage
Finding talented staff across retail has become more difficult in the last 18 months, retail bosses said at Retail Week Live today.
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NewsRetail Week Live: Combine physical, human and digital elements in retail says Fitch
Retailers must combine the physical, human and digital elements of retailing in order to edge ahead of their competitors, the strategy director of branding agency Fitch said at Retail Week Live today.
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AnalysisVideo: Retailers should emphasise trust as well as develop online says Maplin chief
Retailers should put as much emphasis on relationships and trust as they do on online development, according to Maplin chief executive John Cleland.
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NewsRetail Week Live: M&S 'delighted' with Cheshire Oaks performance
Marks & Spencer head of new channels Benjy Meyer said the retailer is “delighted” with the performance of the technology in is multichannel showcase store in Cheshire Oaks.
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NewsRetail Week Live: Role of stores will change dramatically
The role of stores will change dramatically in the future, retailers at Retail Week Live said today.
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AnalysisVideo: Debenhams' Cristofoli - ‘Anonymous’ consumers demanding better service
The growth of “digital anonymity” is presenting a whole new set of customer services challenges to retailers, according to Debenhams’ marketing director.
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NewsRetail Week Live: Retailers must understand the omnichannel customer journey
Understanding the customer journey is one of the biggest challenges facing retailers as they strive to become omnichannel, according to a panel at Retail Week Live.
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NewsRetail Week Live: Better insight needed to boost loyalty
Retailers have to work harder to get customer insight right, delegates at Retail Week Live have heard.
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Opinion
Blog: Retailtopia - mapping out a proper returns journey
BT is today launching the findings of Retailtopia, a year-long investigation into the challenges facing the retail supply chain. I was lucky enough to be involved in a panel discussion to review the findings of the research and two words dominated the event: transformation and urgency.
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NewsMajestic Wine to relaunch website with personalised ranges
Wine warehouse Majestic Wine is to relaunch its UK website to feature localised ranges and improved customer recommendations this summer after hiring multichannel consultant Javelin Group.
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NewsRiver Island uses image recognition technology in Rihanna campaign
River Island is using image recognition technology to boost its marketing material for its new Rihanna for River Island collection.
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NewsSuperdrug to roll out Wi-Fi and interactive in-store radio
Superdrug is launching free Wi-Fi in all stores as it introduces interactive in-store radio to strengthen its customer engagement.
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OpinionComment: How social media and mobile have changed attitudes to privacy
When it comes to softening up shoppers and making them more comfortable sharing personal information with retailers, nothing has done a better job than social media sites.
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OpinionComment: Retail technology – what are the new innovations?
Some of the most impressive work undertaken by multichannel retailers over the past 12 months has been in the once unglamorous arena of the supply chain.