All Waterstones articles – Page 3
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AnalysisResearch: Five leading retailers reveal their 2021 CX strategies
Leaders from Seasalt, Hotel Chocolat and more have revealed how, and where, they will be investing in customer experience to future proof their businesses for 2021 in Retail Week’s latest report.
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DataData: M&S to Monzo – the top 50 brands bossing customer experience
In the midst of the coronavirus pandemic, customer needs and behaviours have shifted rapidly in just a few months.
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AnalysisHow to make stores safe post-lockdown – and not kill the shopping experience
Since the coronavirus pandemic, socially distanced shopping is a necessity. But how can stores operate safely without impinging on experience?
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AnalysisJohn Lewis, Superdry, Lush and Waterstones on trading in retail’s new normal
After three months of shuttered doors due to the coronavirus, English non-essential retail reopened to the public on Monday. Retail Week analyses the lessons to be learnt from the first days of trading.
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NewsWaterstones books profits uplift as sales rise
Waterstones has recorded a rise in its full-year profits as sales rose, but the retailer said the lack of a ‘significant’ bestseller hampered potentially higher growth.
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NewsWaterstones posts flat Christmas after ‘nerve-wracking’ peak period
Waterstones registered flat – although better than expected – Christmas sales, chief executive James Daunt has told Retail Week.
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OpinionOpinion: Time to take a leaf out of Waterstones’ book
It seems a long time ago – some people won’t even remember it – that Amazon was simply an online bookseller.
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AnalysisAnalysis: Waterstones boss begins new chapter at Barnes & Noble
Waterstones’ owner Elliott Advisors has acquired America’s biggest bookstore Barnes & Noble and made James Daunt boss of both. Retail Week looks at how he plans to make a success of the US institution.
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NewsWaterstones owner joins race for Majestic Wine
Elliott Advisors – the investment company that owns Waterstones and most recently acquired Barnes & Noble – has made a bid for Majestic Wine.
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CartoonRetail cartoon: James Daunt's American tale
Patrick Blower’s take on Waterstones chief executive James Daunt also becoming boss at US bookseller Barnes & Noble.
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NewsBarnes & Noble snapped up by Waterstones owner
Barnes & Noble has been acquired by Waterstones’ parent company Elliott Advisors in an all-cash deal.
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NewsWaterstones staff demand ‘real living wage’
Staff at bookseller Waterstones have launched a petition calling for payment of a ‘real’ living wage.
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GalleryStore Gallery: The best Christmas window displays
Although Christmas has lost its shine for many retailers this year, shop windows have kept their sparkle. Here are some of the high street highlights.
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AnalysisAnalysis: How would retail look if Amazon didn't exist?
So ingrained in the shopper psyche has the US etail titan become over the past 25 years, it’s almost impossible to remember life before Amazon.
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NewsWaterstones buys Foyles in fightback against Amazon
Waterstones has acquired Foyles bookshops from the founding family for an undisclosed sum.
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VideoThe Retail Week: A new chapter for bookshops?
This week, the team discuss the sale of Waterstones – and look at why bookshops are thriving in a digital world.
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NewsWaterstones sold to private equity house Elliott Advisors
Waterstones has been sold for an undisclosed sum to funds managed by Elliott Advisors UK.
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NewsRetail diary: Is Iceland plucky, or clucking mad?
Plucky Iceland pipes up again, Waterstones turns the page on the patriarchy and Debenhams gets the royal stamp of approval.
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NewsWaterstones owner in sale talks with Elliott Advisors
Waterstones owner Alexander Mamut is in talks to sell the business to Elliott Advisors, the hedge fund that floated Game Digital four years ago.
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DataData: Top 30 retailers in the UK, according to shoppers
Amazon has been knocked off the top spot of customers’ favourite places to shop by M&S’ food division, according to exclusive survey data from OC&C.