All Waterstones articles – Page 2
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AnalysisRetail 2022: 59 CEOs reveal strategy for the year ahead
Leaders from Gymshark, Currys, Pets at Home, Levi’s and Beauty Pie are among 59 chief executives that have spoken to Retail Week in-depth about their 2022 strategy as part of a major new report
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DataRanking: From M&S to Iceland – UK consumers’ favourite brands
Marks & Spencer has been crowned the best retail brand according to shoppers in YouGov’s UK Retail Rankings 2021.
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GalleryStore gallery: TikTok moves offline with experiential shopping centre pop-up
Video sharing platform TikTok has made a huge splash online. Now, with the opening of the UK’s first-ever TikTok pop-up, it could also make a big impact IRL.
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AnalysisHow John Lewis, Waterstones and Lush are making store staff their greatest assets
A new report by Retail Week showcases the businesses empowering their store staff to deliver best-in-class customer service and an experience that can’t be beaten online. Find out how you can do the same
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AnalysisThree ways retailers are rethinking stores for future success
Retail Week’s inaugural Stores Week, celebrating bricks and mortar, kicks off today. From The Entertainer and Dixons Carphone to Theo Paphitis Retail Group and AS Watson, retailers and brands from across the sector will reveal how they’re shaping their store strategies. Here’s a taster of what to expect.
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Retail Navigator AnalysisWaterstones (Financials)
The Waterstones group (filed under Book Retail Midco) includes Foyles and now also Blackwells as well as Waterstones and is yet to file for FY2022. Waterstones’ own sales rose to £452.5m for the 52 weeks ending 29 April 2023 (FY2022), now including the impact of the acquisition of Blackwells. The retailer benefitted from the “increased popularity of both reading and physical bookshops, supported notably by social media and positive press coverage”.
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Retail Navigator AnalysisWaterstones (People)
Waterstones is headed up by MD James Daunt and COO Kate Skipper who has been managing UK operations while Daunt was drafted in to turn around sister business Barnes & Noble in the States.
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Retail Navigator AnalysisWaterstones (SWOT)
Waterstones is the UK’s only remaining major book specialist on the high street, with upwards of 300 stores throughout the country. As such, it can sustain a respectable share of the UK physical book market which continues to grow as consumers trade in screens for paper.
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AnalysisFive ways to turn your staff into customer champions
Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.
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AnalysisRetailers wary of April 12 timeframe for store reopening
Retailers have voiced disappointment that they will not be able to fully open their doors again before April 12 and concerns about the possibility of the post-lockdown timeframe changing again.
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AnalysisFavourite websites: Where retail bosses love to shop online
After a year that saw ecommerce accelerate like never before as consumers flocked online, Retail Week asks CEOs to name their favourite retail websites and tell us what they love about them.
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AnalysisThe Big Question: How should business rates be reformed?
Ahead of the Budget on March 3, the thorny issue of business rates has again hit the headlines, with a joint letter, spearheaded by Tesco, calling for a digital tax to be levied on pureplays. Retail Week asks experts what can be done to make business rates fairer?
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NewsRetail bosses demand business rates reform and online sales tax
Bosses from 18 retailers have called on chancellor Rishi Sunak to permanently cut business rates in a bid to save the high street.
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NewsWaterstones boss warns store closures loom without further rates relief
Waterstones boss James Daunt has warned that without either an extension to the business rates holiday or other reforms before April, he could be forced to close stores.
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AnalysisAnalysis: How retail fared during the most unpredictable Christmas in history
In what has been one of the most unpredictable Christmases ever, retail has still found some reasons to celebrate. Retail Week explores what a Covid Christmas looked like.
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AnalysisSmiling through tiers: Retailers pin hopes on ‘busier December’ as lockdown lifts
On Thursday, health secretary Matt Hancock rose to his feet in the House of Commons to update MPs and the country about the end of national lockdown on December 2 and a return to the tiered system of restrictions.
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AnalysisStrategic report: Kingfisher and Hotel Chocolat among retailers reimagining CX for 2021
Five senior retail leaders – from Kingfisher, Hotel Chocolat, QVC, Waterstones and Seasalt – have revealed how the pandemic-fuelled rise in online shopping has sped up their digital strategies.
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AnalysisResearch: Five leading retailers reveal their 2021 CX strategies
Leaders from Seasalt, Hotel Chocolat and more have revealed how, and where, they will be investing in customer experience to future proof their businesses for 2021 in Retail Week’s latest report.
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DataData: M&S to Monzo – the top 50 brands bossing customer experience
In the midst of the coronavirus pandemic, customer needs and behaviours have shifted rapidly in just a few months.
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AnalysisHow to make stores safe post-lockdown – and not kill the shopping experience
Since the coronavirus pandemic, socially distanced shopping is a necessity. But how can stores operate safely without impinging on experience?