All Consumer insight articles
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NewsWest End fears weakest Christmas sales growth since pandemic
London’s West End is on track to record its lowest festive season sales growth since the pandemic, as nervous shoppers rein in spending ahead of a late November Budget.
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InterviewQ&A: Boots head of wellness on the rapidly expanding category and tapping into viral trends
Wellness is a topic many consumers have been exploring since the pandemic, whether they are searching for better sleep, healthier immune systems, or getting more vitamin D. As we hurtle towards the colder months, this is expected to ramp up.
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NewsRetailers enjoyed autumnal sales boost, according to latest ONS figures
Retail sales crept up in September as back-to-school shopping and a seasonal change drove spending and volume growth.
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NewsConsumer confidence improves as shoppers await Black Friday
Consumer confidence has inched up as shoppers look forward to Black Friday, according to the latest figures.
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DataRanking: the top 30 fastest growing retailers show consumers’ relentless march towards ‘better’
Thanks to the ORESA Executive Search Retail Index, Retail Week can exclusively reveal the top 30 fastest growing retailers and what their ascent tells us about how shoppers are thinking, living and purchasing today
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Innovation of the WeekWalmart enters partnership to transform retail supply chain
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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Opinion‘How retailers can stop customers leaving empty-handed’
Billions of sales are lost to abandoned baskets, poor experiences, and unmet expectations. That doesn’t have to be the case, believes retail expert and author Martin Newman
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NewsLow consumer confidence weighs on UK retail footfall
Low consumer confidence ahead of the upcoming Budget next month is driving shoppers away from retail locations, the British Retail Consortium (BRC) has warned.
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Retail VoiceFive consumer trends homeware retailers must consider
The homeware market is shifting. Not with the slow ebb of seasonal trends, but with a surge of lasting consumer behaviour changes, notes Kleen-Tex’s Nick Coward
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AnalysisAI-powered shopping in the US forecast to increase by 520% this holiday season
New figures from Adobe suggest that AI traffic to retail sites will peak in the 10 days leading up to the Thanksgiving holiday.
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NewsAsos launches creator-led live shopping
Asos has introduced live shopping on its mobile app, allowing customers to purchase products through live or on demand video content.
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NewsEE to open its first experience store in Scotland
EE is making its experience store debut in Scotland, as it opens the doors to a new store in Glasgow.
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OpinionThe hidden pay-off of Amazon Fresh data and the future of in-store shopping
Amazon has a track record of turning apparent missteps into long-term advantages. It would be wrong to see the closure of Fresh stores as a straightforward failure, believes PSE Consulting’s Chris Jones
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InterviewQ&A: Amex on payment innovation, driving conversion, and meeting younger consumers’ demands
In this exclusive Q&A, Amex general manager of Global Merchant Services Dan Edelman reflects on how to appeal to Millennials and Gen Z, the importance of personalisation in retail, and the future payment innovations set to attract consumers in the years ahead.
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NewsBRC warns government any further tax rises will ‘keep shop prices higher for longer’
The British Retail Consortium has warned the government against any further tax rises on UK retailers, saying doing so would only serve to keep “shop prices higher for longer”.
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NewsBRC calls for urgent retail action on biodiversity loss
The British Retail Consortium has warned retailers to take urgent action on accelerating nature and biodiversity loss or “risk jeopardising supply chain resilience”.
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NewsJohn Lewis launches ‘circular’ clothing collection using reclaimed wool
Department store group John Lewis has unveiled a “first to market” knitwear collection made entirely from reclaimed and repurposed wool.
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NewsBRC warns government against further tax rises in autumn Budget
The British Retail Consortium has warned the government against any further tax rises on retailers in the coming autumn Budget, saying any such moves risks “losing the battle against inflation”.
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NewsConsumer confidence drops to lowest level since spring as food inflation rises
Consumer confidence in the economy has hit its lowest level since spring as reports of growing food prices and UK economic struggles take hold.
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Chart of the WeekChart: The customer service tasks that consumers most dread
New research by the Institute of Customer Service (ICS) reveals half of consumers feel that service is overly automated