All Consumer insight articles
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Opinion‘Customer expectations of retail AI are not what you think’
Customers may not be asking for AI directly, but it is already resetting expectations across the industry, observes Dunnhumby’s Sandra Stanley
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Interview‘Confidence compounds’: Valtech’s Matt Hildon on the AI tools changing retail
Valtech works with retailers like Dunelm and The Very Group, and was recommended to Retail Week by MandM Direct.
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DataDigital Capability Index 2026 – which retailers best meet consumer expectations?
The first Retail Week/The Grocer Digital Capability Index shows how well retail brands are catering to the needs of consumers when shopping across stores and online.
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NewsArgos tops new ranking of retailers’ digital capabilities
Argos is the first winner of the Digital Capability Index (DCI), a new ranking by Retail Week and The Grocer of 65 leading high street retailers based on how strongly their shopping features match consumer demands.
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NewsData: ‘Cost-per-wear’ mindset grows among consumers
More consumers are considering the ‘cost-per-wear’ of an item when shopping these days in a move away from impulse spending, new research has found.
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FeatureThe future of food and drink consumption: fat jabs, premiumisation and AI
The food and drink industry is hurtling towards yet more change. What should retailers do to prepare?
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AnalysisWhat this week’s inflation rate fall means for retailers
Stubbornly high inflation that led to the cost-of-living crisis and undermined confidence is showing signs of easing. This will be welcome news for retailers, but they still face consumer uncertainty this year
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Opinion‘I’m optimistic about UK retail even though this will be a finely balanced year’
Last year was not the disaster many retailers feared and 2026 will not be without risk. Retailers should double down on the basics of value, quality and trust, believes PwC’s Lisa Hooker.
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NewsThe retailers best meeting shopper expectations to be revealed in new digital index
LIVE 2026 will see the launch of the Digital Capability Index, a new collaborative report between Retail Week and The Grocer.
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DataThe shoplifting report: what consumers really think about retail crime
Thanks to exclusive consumer data collected for Retail Week by YouGov, we can lift the lid on what British shoppers really think about shoplifting.
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DataNearly two-thirds of major UK retailer websites had fewer visitors in 2025
Changes in consumer browsing behaviour are wreaking havoc on visitor numbers to retail ecommerce websites, with nearly two-thirds of major UK retailers facing falls in unique visitors last year.
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NewsMajority of UK consumers think it’s easy to steal from retailers
Exclusive survey data from YouGov shows that more consumers in the UK believe it would be easy to steal from retailers than their international counterparts, Retail Week can reveal.
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NewsM&S rides out cyber impact to top ‘best brands’ survey
Marks & Spencer has been named the UK’s ”best brand” according to market researcher YouGov.
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AnalysisFive innovative crime-busting ideas to address the shop theft scourge
High levels of crime have plagued retailers for years, prompting a wave of investment in staff safety and theft reduction – but there is more to do.
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NewsDecember spending picks up despite weak Q4 performance
Retail sales volumes rose in December despite a quarterly decline.
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AnalysisBeyond points: How M&S, Ikea and Joe & the Juice are redefining loyalty
The ongoing cost-of-living crisis and tax rises have driven an uptick in loyalty schemes for UK consumers. But, in an increasingly crowded market, what are the best tactics for retailers looking to stand out from the crowd?
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Retail VoiceRetail 2050: How innovation, localism and experience will shape the high street
What will the high street look like in 2050? New research from American Express suggests a future shaped by localism, immersive experiences and seamless convenience. Dan Edelman, Amex’s general manager of merchant services, shares what this means for retailers and consumers alike
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Chart of the WeekChart of the Week: Why Brits are avoiding online grocery shopping
Brits are a nation of in-store grocery shoppers, but what’s putting people off online deliveries?
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DataData: Grocery shoppers say meh to AI, yeah to loyalty discounts
New research commissioned by Retail Week and The Grocer shows that shoppers are sceptical about AI’s role in online grocery shopping, while over half say points and discounts for loyalty card members are what they value the most when shopping in-store
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Chart of the WeekChart of the week: Brits to cut fashion spend in new year budgeting push
Budget-conscious Brits are keen to cut down on discretionary spending in the new year and the number one target for cutting down on budgets is fashion purchases, according to new data from Barclays.