All Consumer insight articles – Page 3
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NewsMarks & Spencer partners with eBay to launch pre-loved resale store
Marks & Spencer has launched an official M&S x eBay online store enabling shoppers to trade in and buy pre-loved M&S clothing, footwear and accessories.
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Innovation of the WeekEvri trials robot dog deliveries in the UK
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsConsumer confidence increases but rising inflation looms
Consumer confidence has risen slightly in August, but this may not last long as there are “clouds on the horizon in the form of inflation”.
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FeatureFrom browsing bliss to tedious clicks: Has online shopping lost its spark?
According to research by Criteo, 76% of people think that ecommerce is functional, but not fun, almost 80% find shopping online lonely, compared to an experiential in-store experience, and nearly a third even view it as a chore.
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Chart of the WeekUK shoppers more hesitant about AI in retail than international consumers
A survey of shoppers in five key Western markets has shown that UK consumers are the most likely to express hesitation about the rollout of AI features by retailers.
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NewsJoJo Maman Bébé launches pre-loved clothing platform
British B-corp maternity wear and baby clothes retailer JoJo Maman Bébé has launched its first takeback scheme today, JoJo Reloved, to contribute to circular fashion and reduce waste.
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NewsGousto targets supermarket shoppers with ‘convenience without compromise’ campaign
Recipe box brand Gousto is launching a major new advertising campaign aimed at targeting supermarket customers and stealing market share from the grocery giants.
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Innovation of the WeekAlibaba launches ‘world’s first’ AI agent for global trade
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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Chart of the WeekChart of the Week: Gen X to overtake baby boomers as the dominant global spending power
The Gen X population is about to overtake baby boomers as the leading global spending power, but despite their burgeoning consumer influence, the generation born between 1965 and 1980 are frequently overlooked as a segment
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AnalysisThe UK’s top beauty trends of summer revealed
As Brits are in the midst of a scorching summer with festivals, holidays abroad and staycations planned, many have been hitting the shops to pick up all the summer essentials.
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OpinionFrom assistants to agents: What agentic AI really means for retail
There’s lots of hype, but agentic systems won’t deliver value unless they’re grounded in the realities of how retail works, argues Dunnhumby’s Sandra Stanley
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AnalysisShould Meghan Markle be your new retail guru?
Before you dismiss the Duchess of Sussex as a retailer, her jam-selling venture offers surprising insights into scarcity marketing, celebrity commerce pitfalls, and repeat purchase economics
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NewsBoots expands own-brand range of home testing kits
Boots is expanding its own-brand range of at-home testing kits for customers to get a better understanding of their health.
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Opinion‘It’s time we faced into the reality that people don’t want as much new stuff any more’
Consumers are rethinking what – and how much – they need across all retail categories. OC&C’s Matt Coode suggests ways that retailers might profitably respond to an enduring change in shopping behaviour
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Opinion‘Unemployment fears could weigh on consumers’ minds even more than price rises’
A cautionary comment from fashion powerhouse Next that rising unemployment could be a threat in the months to come will resonate with other retailers, observes Retail Week executive editor George MacDonald
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AnalysisNo waste, no fuss: What it’s like to shop with weekly.shop
After years of efforts and attempts by major grocers at plastic packaging reduction, it remains difficult to go to a supermarket and get all the products you want without taking home some disposable plastics too.
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Chart of the WeekThe size of the secondhand market in Europe
New research out from Amazon and the Centre for Economics and Business Research (CEBR) found that the online secondhand goods market in the UK was worth £4.3bn in 2024.
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Retail VoiceFrom scroll to sale: How TikTok drives commerce everywhere
Margins are under pressure. Loyalty? Harder to earn. And traditional routes to growth are no longer guaranteed. So, with shopper habits evolving and the rules of brand engagement shifting, many retailers are looking for new ways to reach and convert consumers in the moments that matter
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FeatureCybersiege: are retailers sitting ducks?
Days without sleep as cybersecurity teams scoured systems. Store colleagues forced to work in ways they hadn’t for 30 years, clocking up extra hours “to keep the show on the road.” Online orders halted for weeks. So, what’s going on? Why is retail such a target? And what can the sector do to fend off future attacks?
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AnalysisStore tour: Hotel Chocolat’s new flagship boxing up the best of the retailer’s physical formats
Nine months after taking over the top job at Hotel Chocolat from entrepreneurial founder Angus Thirlwell, chief executive Lysa Hardy and her team are building something new.