All Consumer insight articles – Page 9
-
AnalysisTracking the January Sales and whether retail prices are decreasing
The January sales now occupy a weird position in the British retail calendar.
-
AnalysisThe power of search: How retailers can leverage AI in the discovery journey
Search engines are driving £31.4bn in annual non-food UK retail spend, but retailers are underestimating the power search can have on their revenue.
-
NewsFrasers Group rolls out Frasers Plus loyalty scheme for Marks Electrical
Frasers has extended its proprietary credit and loyalty offer to online electricals retailer Marks Electrical.
-
NewsGrocery sales surge driven by promotional and wellness spending
Take home grocery sales in January jumped, driven by a surge in customer spending on promotional products and on healthy food and alcohol-free drinks.
-
NewsPhysical retail footfall is growing as experiential shops and office returnees drive visits
Physical retail is proving resilient as more people are visiting retail destinations thanks to the increase in experiential shops and people returning to the office.
-
AnalysisBridging the gap: how retail leaders can empower store staff with technology
New exclusive staff data shows that while many retail leaders are excited about the opportunities afforded by advancing in-store technologies, the store staff themselves still have many reservations.
-
DataData: Amazon, John Lewis, Asda and Tesco are CX leaders, say consumers
Retail Week recently asked 1,000 UK consumers to name, unprompted, the retailers and brands they feel provide the best shopping experiences
-
NewsUK mobile users spend more time on retail apps than email
The number of UK retail app downloads declined in 2024, according to Sensor Tower’s State of Mobile 2025 report.
-
AnalysisRanking: The most downloaded retail apps of 2024
Temu was the most downloaded retail app for both the UK and the world in 2024, with Shein in second position
-
Opinion‘Why we are more downbeat on the UK retail outlook’
It’s hard to believe how the mood music of shoppers and retailers has changed since last year’s general election, observes Shore Capital’s Clive Black
-
Retail VoiceThree ways to supercharge retail media in 2025
From context to content, Mail Metro Media’s Lauren Dick takes a look at a trio of ways retailers can accelerate success with retail media
-
DataUK festive spending on buy now, pay later hit a record this year
One of the key figures coming out of the record UK online Christmas spending released earlier this week by Adobe Analytics was that 13.9% or £3.6bn of payments came through buy now, pay later providers
-
NewsUK high street spend declined as shoppers took part in a ‘cautious Christmas’
UK high streets saw a drop in sales in December as shoppers decided to take a cautious approach to Christmas spending, according to data from Rendle Intelligence and Insights shared exclusively with Retail Week.
-
Opinion‘Consumers are now looking for experiences beyond simple transactions’
‘As consumers increasingly seek experience and entertainment, there’s an opportunity for retailers to consider anew what ‘space’ can entail, believes agency Household’s Kate Walmsley
-
NewsStrong discounts helped drive ‘record’ £26bn online spend over golden quarter
UK shoppers spent a record £25.8bn during the golden quarter period, according to Adobe Analytics.
-
Retail VoiceThe future of sustainability in the retail sector
With sustainability an ever-increasing priority for consumers, retailers must ensure they are at the forefront of all change and not left behind when it comes to the green economy. Gowling’s Jocelyn Paulley highlights the key challenges for the sector
-
NewsTimpson, M&S and John Lewis in the top new customer service ranking
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
-
DataRanking: The best retailers for customer satisfaction
The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most.
-
DataData: The categories shoppers plan to splurge and save on in 2025
Eating out and fashion are the leading categories for prioritising spending and making cuts this year, revealing the extent of polarisation in the market, according to Retail Week’s latest report.
-
DataWinners and losers: Which retail categories enjoyed a bumper year and which ones struggled?
To find out which sectors are feeling very merry going into the new year, and which had a tougher time in 2024, we asked retail data experts CACI to track how spend has shifted this year