All Consumer insight articles
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DataNearly two-thirds of major UK retailer websites had fewer visitors in 2025
Changes in consumer browsing behaviour are wreaking havoc on visitor numbers to retail ecommerce websites, with nearly two-thirds of major UK retailers facing falls in unique visitors last year.
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NewsMajority of UK consumers think it’s easy to steal from retailers
Exclusive survey data from YouGov shows that more consumers in the UK believe it would be easy to steal from retailers than their international counterparts, Retail Week can reveal.
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NewsM&S rides out cyber impact to top ‘best brands’ survey
Marks & Spencer has been named the UK’s ”best brand” according to market researcher YouGov.
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AnalysisFive innovative crime-busting ideas to address the shop theft scourge
High levels of crime have plagued retailers for years, prompting a wave of investment in staff safety and theft reduction – but there is more to do.
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NewsDecember spending picks up despite weak Q4 performance
Retail sales volumes rose in December despite a quarterly decline.
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AnalysisBeyond points: How top brands are driving the experience-led loyalty revolution
The ongoing cost-of-living crisis and tax rises have driven an uptick in loyalty schemes for UK consumers. But, in an increasingly crowded market, what are the best tactics for retailers looking to stand out from the crowd?
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Retail VoiceRetail 2050: How innovation, localism and experience will shape the high street
What will the high street look like in 2050? New research from American Express suggests a future shaped by localism, immersive experiences and seamless convenience. Dan Edelman, Amex’s general manager of merchant services, shares what this means for retailers and consumers alike
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Chart of the WeekChart of the Week: Why Brits are avoiding online grocery shopping
Brits are a nation of in-store grocery shoppers, but what’s putting people off online deliveries?
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DataData: Grocery shoppers say meh to AI, yeah to loyalty discounts
New research commissioned by Retail Week and The Grocer shows that shoppers are sceptical about AI’s role in online grocery shopping, while over half say points and discounts for loyalty card members are what they value the most when shopping in-store
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Chart of the WeekChart of the week: Brits to cut fashion spend in new year budgeting push
Budget-conscious Brits are keen to cut down on discretionary spending in the new year and the number one target for cutting down on budgets is fashion purchases, according to new data from Barclays.
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AnalysisThe retail categories set to succeed in the next six months
Download How They’ll Spend It 2026 to find out which sectors will succeed in convincing squeezed shoppers to part with their money in the first half of the year
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NewsCo-op debuts ready meals for weight-loss jab users
Co-op is to launch an own-label ready meal range targeted at people who use weight loss jabs and have smaller appetites.
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InterviewQ&A: Zilch CRO on how tight budgets are shaping consumer payment behaviour
Retail Week caught up with Andreas Andreou, chief revenue officer at fee-free payments provider Zilch, to find out how frugality has changed shopper behaviour and how retailers have responded.
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NewsCautious consumer mood to linger into new year
Consumers will start 2026 in a downbeat mood amid continued concern about the economy and the cost of living.
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NewsConsumer card spending falls due to weak confidence in economy
Consumer card spending has declined in 2025 year on year, after consumers were careful about budgeting and confidence in the economy fell, according to data from Barclays.
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NewsConsumer confidence edges up but outlook 'remains gloomy'
Consumer confidence saw a slight uptick this month as the Budget wasn’t as bad as expected, but the overall outlook is still gloomy, according to data from the BRC.
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AnalysisCross-border commerce: The who, what, where of international spend
UK businesses are increasingly capitalising on international markets to help bolster sales and drive growth, but where do the greatest opportunities lie? Here we explore how retailers are tapping into the growing overseas opportunity
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NewsLate Budget dampens Black Friday spending
Retailers missed out on a big Black Friday boost last month as pre-Budget jitters put a dampener on spending, the British Retail Consortium said.
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Opinion‘Your customers are making decisions before they reach the aisle – are you there yet?’
Retailers who adapt to changes, such as how shoppers are discovering products, will be best positioned to win, believes Publicis’ Steve Ricketts
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AnalysisHow shoppers will spend in 2026 and the winning strategies driving sales
Download How They’ll Spend It 2026 for the lowdown on where consumers intend to indulge, where they’re reining it in, and what triggers will convert sales as we enter another economically challenging year