All Customer experience articles – Page 20
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Retail VoiceDoes your store meet the multi-mission customer test?
Be like B&Q and make sure your retail stores are ticking all the right boxes for the modern shopper, writes Ben Sillitoe
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AnalysisBargains, brands and brunches: How outlet centres are fending off cost-of-living crunch
As consumers tighten their belts amid the cost-of-living crunch, Retail Week explores whether outlet centres can buck the trend and retain a large share of their wallets
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NewsRiver Island launches 'elevated' tech-driven new store concept
River Island is opening a new concept store named River Studios.
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AnalysisAnalysis: Five things you need to know about beauty B Corp Natura
The Body Shop’s parent company Natura &Co has been through a tumultuous few years since it acquired Avon in 2020
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AnalysisWinning strategies for 2023: How River Island is future-proofing its supply chain
River Island supply chain director Susanne Robbins will reveal how the fashion retailer is investing in technology and automation at Retail Week’s upcoming networking and learning event.
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GalleryStore gallery: Lego goes big on experience at revamped Leicester Square flagship
Toy brand Lego has unveiled an expanded and refurbished Leicester Square store.
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Retail VoiceThe best CX bet in a shrinking market
Striving for growth in today’s retail market can be made easier by focusing on winning customer missions, according to Uncrowd CEO Richard Hammond
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Retail VoiceRetail reloaded: why successful CX starts with an identity-first approach
With customer expectations continuing to evolve in a digital-first world, Okta’s Ian Lowe examines how identity and access management can help UK retail brands stay ahead of the curve
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Retail VoiceThe secret to growth? Make your EX more like your CX
As retailers, we think about the customer first. But it’s not just about the customer. If the employee experience (EX) is not a top priority, it should be, says Workday’s Laurent Homeyer
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AnalysisRetail 100: Three lessons from the sector’s most inspiring leaders
The 17th annual Retail 100 is a celebration of the individuals transforming the sector, disrupting traditional retail models and being a voice for the industry. Retail Week explores some common trends shared by the leaders featured
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GalleryStore gallery: Magnet serves up immersive kitchen concept store
Magnet has unveiled a new store format complete with a fully functioning kitchen
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AnalysisAnalysis: Five things you need to know about booze specialist Naked Wines
Naked Wines has virtually doubled in size since selling Majestic just two and a half years ago, but its share price tumbled 40% last month after it warned sales and profits would take a hit this year amid “greater uncertainty” in the economy
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Retail VoiceTips for approaching innovations using consumer data
Now more than ever, retailers are faced with a wide array of opportunities to use customer data to achieve their commercial objectives. RPC explains that by spotting and assessing key risks early, organisations will be better equipped to avoid breaches of data protection law that may lead to costly fines or claims, failed projects and reputational damage.
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AnalysisFive ways to adapt to changing consumer behaviour amid cost-of-living crisis
Retail veteran Peter Williams and executives from Pandora, Bookshop.org and REN Clean Skincare reveal how they are witnessing spending habits shift – and what this means for their strategies – ahead of appearing at Consumer Week
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Retail VoiceHow to deliver a customer-focused omnichannel experience
Delivering a flawless customer experience wherever, however, and whenever people shop is integral today. Keysight Technologies’ Mike Wager looks at how retailers can excel at this
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Retail VoiceA new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.
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NewsBoohoo introduces returns charge to counteract rising costs of shipping
Boohoo is the latest fashion retailer to put in place a fee for customer returns.
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AnalysisData: 50 retail leaders reveal tech investment priorities to weather the cost-of-living crisis
Retailers are investing in cutting-edge customer experience technologies to drive demand and be front of mind for consumer spend.
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AnalysisAnalysis: Five things you need to know about Halfords
Diversifying with the savvy of a start-up, motoring and cycling specialist Halfords is applying its expertise to needs-based revenue streams, positioning itself to remain resilient as households feel the pinch.
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AnalysisThe great service shortfall: Tackling retail’s new pandemic
Customer service levels were hammered during the pandemic, but the era of ‘Covid-forgiveness’ among consumers is over.