All Customer experience articles – Page 24
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Retail VoiceWhy your digital and in-store customer experiences must align
Ensuring that your online and in-store offerings work in harmony has never been so important, says Jason White, retail practice lead for the UK and Ireland at Pexip.
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AnalysisRetail’s shapeshifters: Delighting customers by extending the brand experience
Retailers and brands that offer an immersive experience, and do it well, are what we refer to in this whitepaper as Retail Shapeshifters.
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DataData: How to achieve cut-through with the cautious consumer
Exclusive Retail Week research reveals many consumers’ financial situations have either improved or been unaffected during the pandemic, yet a large volume is reluctant to spend. As part of Consumer Week, which starts on September 13, we take a closer look at the findings and what they mean for retailers.
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Retail VoiceThree ways events can help retailers build back better
Events are no longer just a brand ‘play’ for retailers but a critical part of a winning CX strategy and a tactic for growing revenue, says Sabeha Mohamed, head of UK marketing at Eventbrite
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Retail VoiceWhat makes the difference between a good and bad shopping experience?
Self-checkouts and smart assistance are just two ways retailers can improve the customer experience, says Reint Jan Holterman, global product marketing manager for retail software at Diebold Nixdorf.
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Retail VoiceHow to achieve data supremacy using analytics and machine learning
With consumer behaviour heavily weighted towards speed and convenience, retailers need a renewed focus on the customer journey, says Andy MacInnes, chief technology officer at Appsbroker.
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Retail VoiceWhy stores are the future of retail
Despite the rise of ecommerce and online shopping, stores are here to stay, says Amy Bastow, managing director of StorIQ
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GalleryStore gallery: Johnnie Walker Princes Street flagship opens in Edinburgh
Diageo’s multimillion-pound Johnnie Walker visitor attraction opens its doors to the public today on Edinburgh’s Princes Street.
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Retail VoiceFive ways to bring the best of online into the store
Retailers can bring the best of online into their stores, says Joanne Joliet, head of worldwide business development, fashion and apparel, Amazon Web Services.
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GalleryElectric go-karts, arts fairs and whisky tours: Six innovative uses for empty department stores
The department store format has suffered badly over the last five years, with the vast majority of stores which have closed still standing empty. Retail Week looks at six innovative uses of former department store space both from the UK and internationally.
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OpinionAs Bezos blasts off, how can retailers bring Amazon down to Earth?
The Keynote: As Bezos blasts off, how can retailers bring Amazon down to Earth?
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Opinion‘No one wants to hear the pandemic used as an excuse for poor service any more’
This summer of sport has provided endless moments of inspiration for all of us as we start getting back to normality after a difficult year: determination, grit, teamwork, discipline, heart.
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Retail VoiceFour strategies to reimagine retail through the cloud
Connecting with customers through the cloud is the key to retail adaptation, says Steve Gurney, head of worldwide general merchandise, Amazon Web Services
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GalleryStore gallery: War Paint for Men highlights wellness with first London store
Beauty and wellness brand War Paint for Men has opened the world’s first men’s makeup store on London’s Carnaby Street, taking its journey to remove the stigma around the category to a permanent location.
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VideoWatch: Devolving decision making to stores is crucial to CX success
Mamas and Papas chief operating officer Nathan Williams and Co-op head of retail operations Rob Baines revealed the importance of devolving certain decisions from head office down to stores in Retail Week’s virtual panel last week.
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AnalysisData: What consumers hate about ecommerce in four charts
We surveyed 1,000 consumers to find out what shoppers love and hate about retailers and brands, for our new report The CX Factor.
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AnalysisChristmas in July: Exclusive data, free content and insights to prepare for peak
Most retailers make the vast majority of their money over the festive period, so it stands to reason they meticulously plan for it throughout the year.
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Retail VoiceWhy identity is critical to retail’s big reset
Understanding your customer will be vital as retailers move from survival to sustainability, says Ian Lowe, director of solutions, marketing, EMEA at Okta
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DataWhy checkout must change: six charts revealing how consumers want to pay online
How can retailers give today’s consumers the online checkout process they expect while following the latest compliance?