All Customer experience articles – Page 59
-
AnalysisStart-up of the week: Online scheduling platform Fynder
Start-ups in retail technology are growing fast and Retail Week is highlighting some of the best. This week Fynder is in the spotlight.
-
OpinionRetail surgery: How can I use in-store technology to improve customer service?
Although online retail is becoming increasingly prevalent, bricks-and-mortar sales still make up the bulk of revenue for many retailers.
-
NewsDarty experiments with introducing humanoid robot into its sales team
Darty has drafted a humanoid robot called NAO into its sales team as it experiments with the next generation of customer service.
-
OpinionComment: What can retailers learn from the Christmas trading period?
The Christmas trading period has offered retailers valuable lessons on customer expectation, supply chain and fulfilment.
-
AnalysisInfographic: What causes the most complaints in retail?
Retail has been named as the most complained about sector in the UK. Find out what regions complain the most and what most riles consumers.
-
Opinion
Comment: Consumer expectations of retailers are rising, but will they pay?
Andrew Busby asks whether the current retail offer of convenience and service is sustainable or are consumers asking for too much?
-
NewsRetail most complained about sector as online growth drives complaints
Retail is the most complained about sector in the UK and retailers are responsible for more than a quarter (28%) of all complaints.
-
AnalysisAnalysis: Cautious optimism in uncertain times for the retail sector
Retail 2015, produced by Retail Week in association with Kurt Salmon, reveals what industry chiefs really think about prospects for 2015.
-
AnalysisAnalysis: How can retailer's supply chains cope with seasonal surges?
What can retailers learn from Black Friday 2014’s supply chain woes, and how can they better prepare for future seasonal surges?
-
OpinionRetail surgery: How can I add a ‘human touch’ to online customer relationships?
Customers expect to be able to shop at a pace, time and location of their choosing and to use whichever device they have to hand.
-
OpinionComment: Is Black Friday more trouble than it is worth?
Black Friday’s high-profile promotion caused logistics chaos for some retailers but presents undeniable opportunities for others.
-
OpinionComment: Lessons from Christmas 2014 – five ways to avoid delivery chaos
Retailers’ multichannel system were run to capacity over the Christmas period, resulting in online chaos and customer service failures.
-
OpinionComment: Retailers should see that returned goods mean returning customers
Instead of seeing returns as an inconvenience, retailers should recognise the opportunities a returning customer presents.
-
NewsFashion retailer Neiman Marcus unveils digital 'memory mirror'
US luxury fashion retailer Neiman Marcus has begun rolling out a mirror that captures images and videos of clothing customers try on.
-
AnalysisAnalysis: How delivery chaos took the shine off Christmas
Retailers were caught out by high delivery demand over Christmas as Black Friday and Cyber Monday put strain on fulfilment systems.
-
OpinionComment: Retailers must refocus on what makes them great
British retailers should stop focusing on rivals at home and abroad and focus on ensuring they understand their own customers.
-
NewsIn pictures: Harvey Nichols flagship opens VIP Style Advisors Service
Luxury department store Harvey Nichols has opened its new ‘VIP’ Style Advisors Service at its Knightsbridge flagship.
-
OpinionComment: Retailer’s must offer unique experiences to get shoppers talking
Giving consumers and experience or customer service something worth sharing with their friends is at the heart of retailers’ success.
-
OpinionComment: Lewis’ Tesco restructure could make the grocer more agile
Tesco boss Dave Lewis leadership changes could see the grocer turn around on its difficulties with branding and the customer.
-
AnalysisAnalysis: What will Christmas 2014 look like for retailers?
In the run-up to Christmas, how will consumer behaviour and attitudes affect trading? Retail Week research explores 2014’s festive spending.