All Customer experience articles – Page 59
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CartoonBlower’s retail cartoon: Tesco recasts self-service checkout voice
Retail Week cartoonist Patrick Blower’s take on Tesco recasting the voice of its self-service checkout and updating the phrases it says.
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OpinionComment: Creating an emotional connection is key to customer experience
Customer experience is a product of the digital age but retailers still need to create a personal, emotional connection with consumers.
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OpinionComment: The seven deadly sins of customer relationships
Point of sale plays a crucial role in enhancing customer relationships – yet many retailers are not optimising their checkout experience.
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OpinionMalcolm Walker: What Mahiki can learn about customer service from Iceland
Being turned away from a London nightclub during a company night out showed the Iceland boss how not to approach customer service.
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OpinionComment: Retailers should harness the potential of customer curiosity
Just as shy Tories helped the Conservatives during the general election, retailers should target shy shoppers.
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NewsAldi invests in electric car charging stations across Germany
Discount grocer Aldi is investing €2.2m (£1.6m) on charging stations for electric cars outside its German stores this summer.
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OpinionComment: Retailer know-how can benefit any business
Retailers should be shouting about their customer service skills, which are in demand across multiple sectors of business.
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OpinionComment: How to join the dots between in-store and online commerce
In-store and online shopping really do have more in common than you’d think and it’s a huge mistake to treat them like two completely unrelated endeavours.
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OpinionMany retailers still only pay lip service to true customer service
Are customer at the heart of all you do? Lots of retailers have this in their mission statement but only pay lip service to it.
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AnalysisStart-up of the week: Customer service messaging app Instaply
Start-ups in retail technology are growing and Retail Week is highlighting some of the best. This week Instaply is in the spotlight.
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AnalysisAnalysis: Five priorities for Tesco UK's new boss Matt Davies
Halfords boss Matt Davies takes the reins of Tesco on Monday, the latest addition to Dave Lewis’ new team. Retail Week examines his top priorities.
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OpinionBlog: B&Q is missing a trick by axing its in-store DIY classes
B&Q is wrong to have axed its in-store DIY classes – they gave normal people like me the impetus to have a go.
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NewsRetail complaints accepted by multi-sector ombudsman for first time
For the first time, Ombudsman Services – a multi-sector provider of independent dispute resolution – has opened its doors to accept complaints in the retail sector.
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NewsMaplin records strongest growth since 2008 after focus on product and service
Maplin full year like-for-likes increased 4.3%, the electronic retailer’s strongest growth in seven years.
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OpinionComment: My politics, like my products, are always blue
With the general election fast approaching deciding how to vote is like assessing the value of a product, says Jacqueline Gold.
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NewsArgos launches targeted birthday planning service for parents
Argos has launched a personalised service to help parents choose birthday presents for their children.
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NewsRiver Island launches free styling service in London and Birmingham
River Island is to offer customers a free, one-to-one styling service at its new Style Studio in its London Oxford Street flagship and Birmingham Bullring stores.
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GalleryStore gallery: Habitat finds a new home within Homebase
Habitat is under Home Retail’s ownership and, three years since it entered administration, uses its outlets to entice customers online.
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NewsRetailers team up to launch click-and-collect alliance
Online shoppers will soon be able to buy a product from one retailer and pick up from another as part of an inventive new scheme that launches in the summer.
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NewsYodel boss calls on retailers to set realistic delivery expectations
The boss of Yodel is calling on retailers to set more realistic expectations for deliveries and said carriers should not take the blame for delivery problems.