All Customer experience articles – Page 61
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OpinionRetail surgery: How is the role of the shop assistant changing?
Due to the amount of product information available online, the in-store service assistant role is changing from being a product adviser to a supply chain specialist.
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InterviewInterview: Ao.com’s John Roberts on IPOs, hot stone massages and playing Cilla Black
Ao.com’s founder John Roberts tells Retail Week why maintaining the etailer’s culture is more important than its share price.
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OpinionRetail surgery: How can modern supply chains help retailers boost sales?
With retail now very much a multichannel environment, the challenge is to build a supply chain that services a multitude of customer needs.
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AnalysisComment: Are retailers ready for connected Christmas shoppers?
With Christmas fast approaching and customers more digitally connected than ever, how will retailers rise to the challenge of engaging consumers?
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OpinionComment: Walmart and Tesco’s new bosses to put people first
Dough McMillon and Dave Lewis haven taken over as chief executives for Walmart and Tesco respectively. What will they bring to their new roles?
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AnalysisStore review: Barnsley Market Vs Morrisons Market Street
Phil Dorrell, director at Retail Remedy compares the ambience and authenticity of Morrison Market Street with his local Barnsley Market.
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OpinionComment: Dave Lewis’s call to arms and return to basics at Tesco
As Tesco’s chief executive Dave Lewis starts the job a month early, what advice should he take on how to turn the struggling retailer around?
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AnalysisAnalysis: Customer experience innovations from Dixons Carphone and Pets at Home
Customer experience has become retail’s biggest buzzword, and Retail Week’s new event aims to get under the skin of exactly what it means.
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AnalysisWebsite review: Folksy.com Vs Indesit.com
Crispin Reed, managing director Europe at Fusion Learning compares the customer experience offered by Folksy.com and Indesit.com.
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InterviewQ&A: Navabi co-founder on plus-size fashion and customer-focused retail
Zahir Dehnadi, co-founder of Navabi talks to Retail Week about plus-size fashion and the importance of a customer-focused retail offer.
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AnalysisInnovation watch: Hong Kong bag boutique Pomch creates accessories out of tools
Located at Hong Kong’s newest design hub, PMQ, POMCH is a local bag boutique that brings the process of creation centre stage and embodies an aesthetic that is more workshop than retail shop.
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OpinionRetail surgery: How can I improve the performance of customer-facing staff?
Variation in staff performance is a fact of life – at one end of the scale there are the less able, at the other the high flyers.
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AnalysisAnalysis: How are Christmas supply chains evolving?
Planning for the Christmas period is well under way, and with more channels than ever the pressure on supply chains has never been greater.
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GalleryStore gallery: M&S and Waitrose combine snacking with shopping
‘Grazing’ is a trend gaining traction in supermarkets as retailers look at new ways of engaging shoppers. Retail Week samples what is on offer.
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OpinionRetail surgery: How do I ensure my website can cope with unexpected traffic booms?
Over the last year retailers have been noticing the ‘George effect’, with certain childrenswear brands seeing items in high demand, driven by Prince George’s endorsement.
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AnalysisAnalysis: B&Q’s Finnish timber from forest to shopfloor
As B&Q increases its efforts to source its timber products sustainably, Retail Week takes a trip to the retailer’s Finnish timber suppliers.
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AnalysisAnalysis: Meet the advisory board for Retail Week Live 2015
Retail Week Live 2015 should be the best yet. Meet the first dedicated advisory board of retailers who are helping to make it happen.
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OpinionComment: UK ecommerce must constantly innovate to keep up with shoppers
The UK has been a pioneer in digital retail since the early days, but retailers must continue adapting to the demands of the consumer to survive.
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OpinionComment: Store staff are essential for customer insight
Retailers must ensure that their store staff can put their ideas forward as getting feedback from the shopfloor can only improve a business.
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OpinionComment: Mothercare’s turnaround must do more than go back to basics
The struggling maternity retailer’s turnaround strategy must do more than cut prices in order to survive in a competitive retail market.