All Customer experience articles – Page 57
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AnalysisAnalysis: Six ways retailers can prepare for Black Friday
To those not in retail, last year’s Black Friday event may have looked more like an own goal than a demonstration of clever marketing.
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OpinionComment: Real retail loyalty is about long-term customer relationships
Lidl’s Smarter Shopping trial has sparked debate about whether it is a loyalty scheme. It doesn’t matter, as long as it builds relationships.
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NewsMarks & Spencer to justify higher hospital prices at meeting with Labour MP
Marks & Spencer will meet with health select committee member Paula Sherriff to explain the high prices it charges at its hospital stores.
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NewsWHSmith boss faces showdown with MP over higher hospital prices
Labour MP Paula Sherriff will demand justification for WHSmith charging more in hospitals at a meeting with its boss.
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AnalysisHow to reinvent retailers’ relationships with customers
Multichannel shopping has radically changed consumers’ relationships with retailers. A Retail Week report assesses how to meet shoppers’ needs.
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AnalysisStart-up of the week: In-store digital solutions provider Scoop
Start-ups in retail technology are growing and Retail Week is highlighting some of the best. This week Scoop is in the spotlight.
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OpinionLord Kirkham: What retailers can learn from the motor industry
Car manufacturers and sellers have perfected a level of customer service and innovation that all retailers should strive for.
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CartoonBlower’s retail cartoon: Tesco recasts self-service checkout voice
Retail Week cartoonist Patrick Blower’s take on Tesco recasting the voice of its self-service checkout and updating the phrases it says.
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OpinionComment: Creating an emotional connection is key to customer experience
Customer experience is a product of the digital age but retailers still need to create a personal, emotional connection with consumers.
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OpinionComment: The seven deadly sins of customer relationships
Point of sale plays a crucial role in enhancing customer relationships – yet many retailers are not optimising their checkout experience.
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OpinionMalcolm Walker: What Mahiki can learn about customer service from Iceland
Being turned away from a London nightclub during a company night out showed the Iceland boss how not to approach customer service.
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OpinionComment: Retailers should harness the potential of customer curiosity
Just as shy Tories helped the Conservatives during the general election, retailers should target shy shoppers.
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NewsAldi invests in electric car charging stations across Germany
Discount grocer Aldi is investing €2.2m (£1.6m) on charging stations for electric cars outside its German stores this summer.
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OpinionComment: Retailer know-how can benefit any business
Retailers should be shouting about their customer service skills, which are in demand across multiple sectors of business.
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OpinionComment: How to join the dots between in-store and online commerce
In-store and online shopping really do have more in common than you’d think and it’s a huge mistake to treat them like two completely unrelated endeavours.
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OpinionMany retailers still only pay lip service to true customer service
Are customer at the heart of all you do? Lots of retailers have this in their mission statement but only pay lip service to it.
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AnalysisStart-up of the week: Customer service messaging app Instaply
Start-ups in retail technology are growing and Retail Week is highlighting some of the best. This week Instaply is in the spotlight.
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AnalysisAnalysis: Five priorities for Tesco UK's new boss Matt Davies
Halfords boss Matt Davies takes the reins of Tesco on Monday, the latest addition to Dave Lewis’ new team. Retail Week examines his top priorities.
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OpinionBlog: B&Q is missing a trick by axing its in-store DIY classes
B&Q is wrong to have axed its in-store DIY classes – they gave normal people like me the impetus to have a go.
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NewsRetail complaints accepted by multi-sector ombudsman for first time
For the first time, Ombudsman Services – a multi-sector provider of independent dispute resolution – has opened its doors to accept complaints in the retail sector.