All Customer experience articles – Page 66
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GalleryIn pictures: Retail Week Enterprise Awards 2013 winners revealed
Photos from the Retail Week Enterprise Awards 2013 which were held at The Grosvenor House Hotel last night (November 26).
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AnalysisInfographic: What risks do retailers face?
Retailers face a raft of risks from problems in their supply chain to challenges presented by the weather. Retail Week takes a look the risks they encounter and how retailers tackle them.
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OpinionRetail surgery: How can I ensure my products stand out in department stores?
How can I ensure my products stand out in department stores?
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AnalysisInnovation watch: Lipstick retailer Bite Lip Lab offers in-store production
All-natural lip care company BITE’s first standalone store openly displays the production process and offers customers a truly personal experience.
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Analysis12 ways for retailers to appeal to mums
Mums are a vital consumer group for many retailers. Retail Week worked with Discovery Research to find out how businesses can appeal to them.
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OpinionComment: How Matt Davies put petrol in Halfords’ tank
What difference does it make if 19 seconds are cut from a Chip and PIN transaction time? If there’s not much going through the tills it amounts to the square root of very little.
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OpinionComment: Seamless customer service is key to retail loyalty
For retailers, these are times of continuing dramatic change. Happily, another constant factor is the quality of the people we employ.
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AnalysisInnovation watch: Sewing machine brand USHA reinvents traditional Indian haberdashery
The long-established USHA Sewing Machine brand has created The HAB concept store in Mumbai and reinvented the traditional Indian haberdashery.
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AnalysisAnalysis: How retailers can show showrooming the door
Showrooming is a hot topic for retailers but, as discussed at a Retail Week and Telefónica O2 roundtable, plenty can be done to tackle and even exploit the trend.
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NewsThe Works launches loyalty scheme in 'value sector first'
Discount bookseller and stationer The Works has launched a loyalty scheme, which it has called a first for the value sector.
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OpinionComment: Make your business the perfect fit for customers
It’s a bit of a chicken and egg type of question about what came first: the retailer or the customer? Does the retailer meet the needs of the consumer or create them?
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OpinionComment: Retailers must evolve with the times to remain customer-centred
I’m sure that, like me, you’ve been glued to the recent BBC2 series Robert Peston Goes Shopping. The series provided a concise but definitive history of retailing in the UK.
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OpinionComment: Old-fashioned customer service goes a long way in retail
The battle between online and multichannel retailers shows no sign of abating, despite the Government seemingly dismissing the call for an online sales tax.
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OpinionComment: Putting customer service first? Some retailers are having a laugh
Having been to the US on holiday I was reminded of my father, who always said Americans smile from the teeth outwards.
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OpinionComment: A retailer's brand should stand for something in customers' minds
What’s in a name? Well, if you believe Katie Hopkins - the former Apprentice contestant and now chief protagonist and number one villain of daytime TV - everything.
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AnalysisAnalysis: Planning for unforeseen problems this Christmas
Christmas is a time when retailers need to dazzle, but problems can arise unexpectedly. Laura Heywood reports on
the logistical essentials key to meeting customer expectations. -
OpinionComment: Retailers need to learn that trust starts on the shop floor
Reports out this week have revealed that Tesco has launched a new marketing campaign as part of Philip Clarke’s plans to reinvigorate its fresh food offer.
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AnalysisAnalysis: Loyalty cards - How retailers are using the data
Grocers have used loyalty scheme data to enhance product offers, stores and promotions. Glynn Davis considers how much more potential it holds.
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NewsSofa retailer CSL launches 'revolutionary' price pledge
Sofa retailer CSL has launched a Lowest Price Guarantee initiative that promises shoppers the best price in the market and pledges to refund customers if a purchase is later reduced.
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OpinionRetail surgery: Can employee engagement affect customer satisfaction?
Can employee engagement affect customer satisfaction?