All Customer articles – Page 34
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AnalysisDrowning in data? Learn from Tesco, The Very Group and more about how to connect, harness and scale up
Retail businesses having one holistic view of all data was once seen as an unreachable holy grail. Not anymore. New technologies are enabling meaningful and scalable data strategies.
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NewsOctober footfall has declined as consumers remain cautious ahead of Black Friday spending
Retail footfall in October saw a small decrease due to factors including bad weather, a shift in school holidays and consumer caution ahead of the budget, according to MRI Software.
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AnalysisNational Insurance contributions, business rates and crime – what the Budget means for retail
Chancellor Rachel Reeves today delivered Labour’s first Budget in nearly 15 years. But what was in there for retail, and how has the sector reacted?
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NewsJohn Lewis and Dunnhumby unveil real-time customer insight platform
John Lewis Partnership and customer data specialist Dunnhumby have launched a new insights platform designed to provide real-time insights to partner brands as well as to the retailer.
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FeatureHoist the sales: Could cruise ships be the next big opportunity for retailers to climb aboard?
Although evolving rapidly, the retail offer on many cruise ships hasn’t caught up with the expectations of its increasingly youthful clientele. To find out what it might look like in an ideal world, with no budget constraints or pesky stakeholders, we asked creative agency Household to dream up what the world’s best cruise ship shopping might look like.
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NewsGymshark has opened a new pop-up to celebrate Black History Month
Gymshark has opened a new pop-up hair supply store in Shoreditch, London, to celebrate Black History Month.
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Opinion‘Consumer sentiment is low but some retailers can still be optimistic about golden quarter’
Retailers that can make consumers feel like their purchase is essential or make products feel like an affordable treat are likely to have the greatest success this Christmas, maintains PwC’s Lisa Hooker
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NewsUK consumers 'are in a despondent mood' ahead of the Budget
Consumer confidence in the UK slipped one point in October as consumers hold their breath ahead of the government’s upcoming Budget.
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AnalysisJellycat: Why are Gen Z completely obsessed with the expensive cuddly toys?
What is it about Jellycat that’s causing such a stir? And what does the phenomenon tell us about the shopping habits of Gen Z?
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DataWhat shoppers really think about retail’s use of AI
Interviews with 1,000 consumers for Retail Week’s new report indicate whether AI is incentivising spending and how shoppers want to interact with the technology
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News‘Serial returners’ are expected to generate £6.6bn of online returns this year
Customers who are deemed “serial returners” are expected to account for £6.6bn of online returns in the UK this year, according to new research by Retail Economics and ZigZag.
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Innovation of the WeekSainsbury’s is testing hybrid self-checkouts and digital screens in store
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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Opinion‘Despite the consumer gloom, retailers still need to prepare for a hyper-competitve Black Friday’
While consumers are still price concious after the cost-of-living crisis, the coming Black Friday and Cyber Monday sales events still promise to be super lucrative for UK retailers – provided they can seize the opportunities writes YouGov’s UK head of consumer insights Sarika Rana.
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NewsPoundland has launched its rewards app across the UK as part of £20m investment
Value retailer Poundland is rolling out its rewards app in-store and online across the UK alongside a £20m investment.
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NewsCurrys has refreshed its credit offering by launching a flexible payment option
Currys has unveiled a refreshed credit offering to give customers more flexibility when purchasing new products.
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Retail VoiceLevel up your loyalty: Four ways gamification supercharges customer retention
Integrating game-like elements into loyalty programmes is a surefire way to foster stronger relationships with customers, believes Trust Retail’s Mike Dotson. Find out why
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AnalysisRevealed: The UK’s top grocery innovators and what’s key to their success
As the most competitive retail sector in the UK, nothing comes easy for the grocers, making innovation and transformation an essential part of supermarket strategies as they fight for share of wallet.
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NewsOnline retail sales have grown for the first time in three years
Online UK retail sales saw growth for the first time since 2021 as sales spikes across key categories provided “optimism” for retailers ahead of the peak trading period.
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NewsStrongest retail sales growth in six months driven by autumn fashion and back-to-school
Retail sales saw the strongest growth in six months as autumn-winter apparel and back-to-school sales drove “better than expected” non-food performance.
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DataData: Shopper verdict on the top five retailers and brands for online CX
One thousand UK consumers were asked, with no prompts, to share the retailer or brand that had offered them the best digital shopping experience this past year. We take a look at shoppers’ top five with the full list revealed in Retail Week’s new report