All Customer articles – Page 34
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NewsWarmer weather and bank holidays boost May retail footfall
Retail footfall in May received a boost as warm weather and two bank holidays helped drive customers to shops.
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Retail VoiceCustomer reviews reveal how to be a five-star retailer
A simple omnichannel experience is key in today’s retail world if you are to get flawless feedback from shoppers. HomeByMe’s Daniel O’Meara lets you in on the secrets of securing a five-star review
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NewsAbandoned online baskets are costing retailers billions in sales
Customers who are abandoning online shopping baskets at the checkout are costing retailers billions of pounds worth of potential sales.
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Retail VoiceThe four hottest trends at World Retail Congress 2024
The theme of this year’s World Retail Congress was high-performance retail. Spencer Stuart asked its global retail team what topics were most pervasive during the conference and what they mean for retail leaders
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NewsShop price inflation eases again as it returns to ‘normal levels’
Shop price inflation has eased to its lowest level since November 2021, returning to “normal levels”, the British Retail Consortium has said.
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NewsRetail sales drop again in April
Retail volumes fell again in April as wet spring weather held back footfall.
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NewsOcado strikes deal with Getir to target shoppers
“As Getir and Gorillas exit the UK, we’re pleased to be offering their customers a chance to try Zoom by Ocado.”
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NewsUK consumer confidence inches up in continued upward trajectory
Consumer confidence inched up by two points in May in a similar rise as April driven by “the latest drop in headline inflation and the prospect of interest rate cuts in due course”.
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Opinion‘Transformation is hard work but M&S’ impressive turnaround shows the rewards’
Transformation is not for the faint-hearted; it takes a vision and huge amounts of investment and hard work, writes Lisa Byfield-Green. But M&S’ results this week demonstrate that hard work is paying off for the beloved UK institution.
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NewsAsda launches new premium own-brand range
Grocer Asda has today launched its new premium, own-brand Exceptional by Asda range, which it said is set to “elevate” its premium-tier offering.
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NewsPrime minister sets July 4 election date as Starmer calls for change
The UK is headed for an election on July 4, as both prime minister Rishi Sunak and opposition leader Sir Keir Starmer set out their parties’ stalls.
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AnalysisM&S boss Stuart Machin on ‘tricksy’ member prices and new beginnings
Marks & Spencer this week raised the curtain on strong annual results that beat expectations and it is confident of more progress to come
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NewsOh Polly cracks down on ‘repeat refunders’
Fashion etailer Oh Polly has unveiled a new returns policy in a bid to crack down on “repeat refunders”.
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AnalysisIs Aldi losing shoppers to Lidl’s loyalty scheme?
With its discounter cousin Lidl growing ahead of it for the eighth month in a row and its total market share percentage slipping, Retail Week looks at whether Aldi’s decision to avoid membership schemes has let its advantage slip.
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AnalysisHow Gymshark and Cult Beauty are cashing in on the TikTok opportunity
An exclusive survey of more than 1,000 online shoppers reveals what’s really making them part with their cash in our unmissable new report
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NewsTopps Tiles to launch app and new loyalty scheme
Topps Tiles is to launch an app and new loyalty benefits to encourage spend from trade professionals.
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AnalysisLive shopping: When should retailers brave its murky waters?
Despite being one of the most promising new commerce channels, livestream shopping has had a lukewarm reception from established retailers in the UK. Retail Week explores whether the phenomenon will take off here and how retailers can tell if it’s the right time to get involved
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NewsMorrisons slashes and locks prices on over 400 products
Morrisons has slashed prices on more than 400 food and household products, and committed to lock those prices in for at least the next eight weeks.
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NewsFrench conglomerate sues Morrisons over £2.5bn petrol forecourts deal
French giant Bouygues is taking legal action against Morrisons over its £2.5bn petrol forecourts deal over the rights to operate electric vehicle chargers.