All Customer articles – Page 29
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Report StoreThe Fastest Way to Lose Consumers
Honest opinions from 1,000 consumers on AI, marketing and data
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NewsAmazon has expanded its partnership with Morrisons to include loyalty points
Amazon and Morrisons have expanded their partnership by adding the More Points scheme to the Morrisons on Amazon online store, Retail Week can reveal.
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AnalysisData: Honest opinions from 1,000 shoppers on AI, data and marketing
Retail Week’s latest report features exclusive research with 1,000 UK consumers on what they really want from retailers – and what will send them running
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AnalysisAldi boss Giles Hurley on slower growth, ‘real loyalty’, Christmas prospects and more
Value grocer Aldi achieved record sales last year but some wonder whether its relentless growth can continue.
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Innovation of the WeekAmazon launches its Gen-AI-powered Rufus chatbot in the UK
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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Opinion‘Confidence has recovered but scar tissue remains in the collective consumer psyche’
Improving fundamentals, evolving consumer behaviour and rapidly developing technologies present scope for investment value creation, believes Matt Truman
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InterviewQ&A: John Lewis boss Peter Ruis on bringing back ‘Never Knowingly Undersold’
John Lewis executive director Peter Ruis today raised the curtain on the return of the retailer’s famous ‘Never Knowingly Undersold’ price promise and put it front and centre of his plans to get the retailer back to the top.
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NewsJohn Lewis will revive its famous ‘Never Knowingly Undersold’ promise
Department store business John Lewis is to bring back its famous price pledge – ‘Never Knowingly Undersold’ – and apply it to online rivals too.
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NewsM&S turns to AI and social media spending to boost sales and attract Gen Z shoppers
Marks & Spencer is ramping up its growth strategy with an “accelerated pace of change” across digital, data and tech as it uses AI and social media spending to attract younger shoppers.
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NewsRetail sales have ‘picked up’ as food drives growth
Retail sales saw a rise in August as shoppers spent more on food over summer, but the autumn Budget could mean consumers will become more cautious with spending.
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Retail VoiceConsumers at Christmas: The three types of festive experience in 2024
UK households are going to experience three distinct Christmases this festive period – Mail Metro Media’s insight director Luke Hand is here to explain just what that means for consumers and retailers
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NewsRetail sector forecast to have a bumper golden quarter
For the first time since 2021, retail is forecast to enjoy a bumper golden quarter as consumers show renewed confidence in the UK economy.
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NewsHMV has seen a ‘huge boost’ in sales thanks to Oasis reunion
HMV has recorded a “huge boost in sales” this week, mainly due to British band Oasis deciding to reunite after 15 years.
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NewsVery is launching its first fashion TV campaign in seven years
Very is making a TV comeback with its first television advert in seven years, showcasing its autumn collection through the group’s Haus of Flamingo fashion platform.
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NewsAugust retail footfall has seen a ‘marginal’ rise despite summer holidays and UK riots
Retail footfall in August saw a “marginal” uplift in a month that usually sees shoppers on summer getaways.
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Opinion‘Gen Z are a different breed, and retail has historically mischaracterised them’
Gen Z will have the highest disposable income of any generation, so despite near-term turbulence, now is the time to reflect on how the landscape will change, advises OC&C’s Matt Coode
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NewsOcado unveils its sixth round of price cuts across branded and M&S ranges
Ocado Retail has unveiled its sixth Big Price Drop since June 2023, giving customers price cuts across branded, own brand and M&S products.
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NewsMorrisons slashes the prices of 2,000 grocery items for its More Card customers
Supermarket Morrisons has today unveiled a new loyalty drive, slashing the prices on more than 2,000 products for its More Card customers.
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NewsAldi launches a back-to-school fund for struggling customers
Discounter Aldi has launched a back-to-school fund to support struggling families, with three quarters of parents admitting they “worry about covering the costs at the start of the academic year”.
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AnalysisHarnessing the power of content: The strategies setting Elemis, Boots and Nike apart from the competition
This deep dive is the third in our ‘Consumer 2025 – from acquisition to advocacy’ series.