All Customer articles – Page 45
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InterviewQ&A: John Lewis boss Peter Ruis on bringing back ‘Never Knowingly Undersold’
John Lewis executive director Peter Ruis today raised the curtain on the return of the retailer’s famous ‘Never Knowingly Undersold’ price promise and put it front and centre of his plans to get the retailer back to the top.
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NewsJohn Lewis will revive its famous ‘Never Knowingly Undersold’ promise
Department store business John Lewis is to bring back its famous price pledge – ‘Never Knowingly Undersold’ – and apply it to online rivals too.
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NewsM&S turns to AI and social media spending to boost sales and attract Gen Z shoppers
Marks & Spencer is ramping up its growth strategy with an “accelerated pace of change” across digital, data and tech as it uses AI and social media spending to attract younger shoppers.
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NewsRetail sales have ‘picked up’ as food drives growth
Retail sales saw a rise in August as shoppers spent more on food over summer, but the autumn Budget could mean consumers will become more cautious with spending.
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Retail VoiceConsumers at Christmas: The three types of festive experience in 2024
UK households are going to experience three distinct Christmases this festive period – Mail Metro Media’s insight director Luke Hand is here to explain just what that means for consumers and retailers
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NewsRetail sector forecast to have a bumper golden quarter
For the first time since 2021, retail is forecast to enjoy a bumper golden quarter as consumers show renewed confidence in the UK economy.
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NewsHMV has seen a ‘huge boost’ in sales thanks to Oasis reunion
HMV has recorded a “huge boost in sales” this week, mainly due to British band Oasis deciding to reunite after 15 years.
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NewsVery is launching its first fashion TV campaign in seven years
Very is making a TV comeback with its first television advert in seven years, showcasing its autumn collection through the group’s Haus of Flamingo fashion platform.
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NewsAugust retail footfall has seen a ‘marginal’ rise despite summer holidays and UK riots
Retail footfall in August saw a “marginal” uplift in a month that usually sees shoppers on summer getaways.
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Opinion‘Gen Z are a different breed, and retail has historically mischaracterised them’
Gen Z will have the highest disposable income of any generation, so despite near-term turbulence, now is the time to reflect on how the landscape will change, advises OC&C’s Matt Coode
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NewsOcado unveils its sixth round of price cuts across branded and M&S ranges
Ocado Retail has unveiled its sixth Big Price Drop since June 2023, giving customers price cuts across branded, own brand and M&S products.
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NewsMorrisons slashes the prices of 2,000 grocery items for its More Card customers
Supermarket Morrisons has today unveiled a new loyalty drive, slashing the prices on more than 2,000 products for its More Card customers.
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NewsAldi launches a back-to-school fund for struggling customers
Discounter Aldi has launched a back-to-school fund to support struggling families, with three quarters of parents admitting they “worry about covering the costs at the start of the academic year”.
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AnalysisHarnessing the power of content: The strategies setting Elemis, Boots and Nike apart from the competition
This deep dive is the third in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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NewsShop prices have fallen into deflation for the first time in three years
Shop prices fell into deflation for the first time in nearly three years driven by non-food retailers discounting heavily to shift their summer stock.
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NewsUK economy expectations have fallen for the first time since February
Consumer confidence remained flat in August but expectations for the UK economy slipped for the first time since February, according to the latest GfK Consumer Confidence Barometer.
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NewsTesco has named former Costa and John Lewis exec as customer and digital director
Tesco has appointed Costa Coffee’s former global commercial, marketing and innovation director Becky Brock as its new customer and digital director.
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InterviewQ&A: Former NOTHS exec Ella d’Amato on disrupting social commerce with her new platform
Retail Week sits down with former Not On The High Street (NOTHS) executive Ella d’Amato to talk about her new review-based shopping platform which aims to disrupt the social commerce space.
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NewsNearly one in five shoppers are primarily using AI tools when purchasing products
Nearly one in five consumers now use AI tools as their primary source of information when choosing a product to buy, according to a new survey.
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Retail VoiceHow Gen Z is redefining experience in the digital age
What’s driving the youth demographic to connect with brands? UNiDAYS’ Derek Morrison has the answers