All Customer articles – Page 48
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NewsSephora has launched a new loyalty programme in the UK
French cosmetics giant Sephora has launched a new loyalty programme to offer more exclusivity to customers as it “embarks on the next phase” in the UK.
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NewsAmazon is offering a select age group half-price Prime membership
Amazon is introducing half price on its Prime membership for a select age group in the UK, ahead of Prime Day on July 16 and 17.
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AnalysisHow Ikea, WHSmith and Decathlon are going green to win shopper spend
Sustainability has rocketed up the consumer agenda in recent years. Exclusive research from Retail Week explores the sustainability strategies that really matter to shoppers, and the retailers getting it right.
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NewsShop price inflation has eased thanks to investment in retail ‘paying off’, says BRC
Shop price inflation has fallen to its lowest level since October 2021 as retailers’ investments in operations and supply chains is “paying off”, according to the British Retail Consortium.
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NewsRetail sales via social media set to double in four years
The social commerce industry is expected to double its value in the next four years in the UK as more consumers discover new ways to shop.
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Opinion‘Why the next government helping retail is good for the whole country’
A helping hand for retail could benefit many other industries and aspects of public life, argues Lush head of UK and Ireland retail Kasey Swithenbank
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NewsFlying Tiger Copenhagen launches rewards app and ‘customer club’
Flying Tiger Copenhagen Club provides customers with loyalty benefits when they sign up through the app.
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NewsIceland launches first ever ‘supermarket manifesto’
Frozen food specialist Iceland has launched a UK grocery first ‘supermarket manifesto’ ahead of next week’s general election.
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InterviewAustin Cooke: The MD leading Poundland's makeover
From buying up Wilko units to an intensive store transformation programme and digital developments, Poundland has had a busy few years. Managing director Austin Cooke tells Retail Week why there’s no room for complacency when it comes to customer experience
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NewsRetail sales bounced back in May, says ONS
UK retail sales grew in both volume and value across most sectors in May as fashion and furniture bounced back from the damp month of April.
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DataConsumer confidence is inching up, but are they ready to spend big?
The latest GfK consumer confidence figures are out and show that shoppers are beginning to feel more optimistic about their economic situations
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NewsInflation falls to lowest point in nearly three years
The rate of inflation has declined to its lowest level in almost three years, official data shows.
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NewsExclusive: Matches accused of ‘scamming’ shoppers
Matches has received a flurry of poor feedback and been accused of “scamming” shoppers since it was put into administration by Frasers Group earlier this year, according to data shared with Retail Week by TrustPilot.
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InterviewTailoring platform Re-Style founder on creating the ‘next shopping revolution’
As shoppers continue to battle with ill-fitting clothes and retailers struggle to bring down returns, founder and chief executive Harriet Scriven talks to Retail Week about her business Re-Style that offers a more sustainable and bespoke solution in the form of tailoring
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DataWhat shoppers really think of retailers’ return policies
As fashion pureplays Oh Polly and PrettyLittleThing revise their returns policies, Retail Week’s latest research report asks 1,000 UK online shoppers for their views on returns
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NewsCo-op expands locker partnership with InPost
C-store specialist the Co-op has expanded its in-store parcel locker tie-up with InPost and is looking to triple the number of lockers across its store estate.
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NewsMorrisons chief customer officer quits after three months
Morrisons chief customer officer Darren Blackhurst has quit his role after three months at the grocer, The Times has reported.
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Retail VoiceSeizing the AI opportunity in retail
With AI now permeating every part of the industry, Spencer Stuart’s Veena Marr examines how retailers can decode untapped opportunities to unwrap a deeper potential
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AnalysisWhy retail is banking on a big Euros to kick off the summer
As football fans across the country brace themselves for a thrilling Euro 2024, Retail Week takes a look at the tournament’s impact on the retail sector and which categories will come out on top
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Retail VoiceUnleashing AI into your business in three steps
Generative AI is fundamentally changing how retailers operate, supercharging productivity levels and providing a conversational holistic experience for their customers. Microsoft and Cognizant reveal the first three moves firms can take to maximise on AI