All Department stores articles – Page 6
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NewsTimpson, M&S and John Lewis in the top new customer service ranking
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
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NewsM&S sees ‘another good Christmas’ as investment in quality and value pays off
Marks & Spencer has recorded “another good Christmas” as sales across food, home and beauty rose over the festive period.
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DataThe Christmas trading 2024 retail league table
Find out how retailers fared during the critical 2024/25 Christmas trading period with our league table benchmarking sales performance across the industry.
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DataWinners and losers: Which retail categories enjoyed a bumper year and which ones struggled?
To find out which sectors are feeling very merry going into the new year, and which had a tougher time in 2024, we asked retail data experts CACI to track how spend has shifted this year
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AnalysisHow nine retailers are supercharging their marketing with AI
This deep dive is the fifth in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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News‘Proud moment’ for John Lewis as it wins royal warrant
Department store business John Lewis has been awarded a royal warrant by the king.
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NewsFrasers has won approval for its mega-HQ plans despite concerns
Frasers has won backing for a new mega-HQ despite environmental concerns over its location.
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NewsThe products and trends that ‘defined’ 2024, according to John Lewis
2024 bestselling products included Oura rings, barrel leg jeans, SPF50 and dehumidifiers, in a year of “social shopping” dominated by damp weather, the need for good sleep and the ‘Brat girl’ fashion trend, according to John Lewis.
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NewsHarvey Nichols has named a former Net-a-Porter director for chief merchant role
Luxury department store Harvey Nichols has named Net-a-Porter’s former buying director Kate Benson as its new chief merchant, effective immediately.
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NewsJohn Lewis boss calls budget a ‘two-handed grab’ that will add ‘tens of millions’ of addition costs to business
John Lewis boss Nish Kankiwala slammed the government as he compared the recent budget to a “two-handed grab” which will add “tens of millions” of additional costs to business, The Financial Times reported.
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AnalysisAre job cuts, store closures and inflation really inevitable after Labour’s Budget retail ram raid?
From “disappointing” to “clobbered”, the retail backlash to last month’s Budget has only grown with every passing day. The next question is what the sector will do in response?
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VideoJohn Lewis store takes starring role in ‘emotional’ 2024 Christmas ad
John Lewis has unveiled its highly awaited 2024 Christmas advert which puts its stores at the heart of “emotional” and “magical” journey of Christmas shopping.
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NewsPeel Hunt downgrades profit forecasts for six retailers due to Budget impact
Investment bank Peel Hunt has downgraded its profit forecasts for six retailers, including struggling fast fashion player Boohoo and cycling and motoring specialist Halfords, due to the effects of changes to national insurance made in the recent Budget.
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NewsJohn Lewis strengthens Black Friday offering with big beauty deals
John Lewis has added hundreds of beauty offers to its Black Friday event, including brands like Charlotte Tilbury and Mac as it expects more customers than ever to shop during the promotional period.
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NewsJohn Lewis adds buy now, pay later option with Klarna
Department store group John Lewis is to offer online customers a buy now, pay later payment option after teaming up with financial services provider Klarna.
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DataRanking: The top 25 fastest-growing retailers show how we shop the ‘new normal’
Thanks to the Interpath Retail Index 2024, Retail Week can reveal the top 25 fastest-growing retailers and what they tell us about how shoppers behave in the ‘new normal’. To read the full report and see the full list of fastest-growing retailers which goes up to 100, click here.
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NewsFenwick and Selfridges reveal eye-catching Christmas windows
Leading department stores Fenwick and Selfridges have unveiled their Christmas windows as golden quarter trading gets under way.
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NewsHarvey Nichols has named a fashion editor as its new creative director
Luxury department store Harvey Nichols has named a new creative director, the first appointment under new chief executive Julia Goddard.
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VideoJohn Lewis builds up to Christmas with new ad campaign
Department store group John Lewis has unveiled a second raft of ads as part of this year’s three-phase Christmas campaign.
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NewsJohn Lewis and Dunnhumby unveil real-time customer insight platform
John Lewis Partnership and customer data specialist Dunnhumby have launched a new insights platform designed to provide real-time insights to partner brands as well as to the retailer.