All Innovation & disruption articles – Page 4
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OpinionFrom assistants to agents: What agentic AI really means for retail
There’s lots of hype, but agentic systems won’t deliver value unless they’re grounded in the realities of how retail works, argues Dunnhumby’s Sandra Stanley
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NewsCurrys unveils rebrand and expansion of its business division
Currys has launched a rebrand and expansion of its B2B division, Currys Business, as its customer numbers continue to grow.
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NewsBoots expands own-brand range of home testing kits
Boots is expanding its own-brand range of at-home testing kits for customers to get a better understanding of their health.
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Innovation of the WeekRetail tech platform and footfall providers create 'game-changing' footfall analytics
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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AnalysisWill 2025 be an AI-powered Christmas?
As retail ramps up for the festive rush, AI is poised to play a pivotal role. What festive innovations can we expect this golden quarter, and will they drive lasting change?
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Innovation of the WeekOpenAI launches ChatGPT agent that can order online groceries
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team. Every week, we bring you new ideas and case studies across consumer, technology, sustainability, economy, policy and industry.
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Opinion‘When Walmart bets big on AI, the rest of retail will surely follow’
Two key hires announced this week show that Walmart is putting AI and front and centre of its business. The Bentonville powerhouse has traditionally led the way in retail, so this could signal the shape of things to come, observes George MacDonald
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NewsCurrys rolls out new AI video tech to enhance customer experience
Currys is integrating AI video technology into its services operations in a bid to streamline customer experience.
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AnalysisAI shopping is good – what does that mean for retailers?
OpenAI is reportedly planning to integrate checkout into the ChatGPT shopping tool. Whether this happens or not, the move by various large language model (LLM) providers to push into product discovery is massive news for retailers.
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AnalysisBehind the scenes at the high-tech warehouse powering Sephora’s UK expansion
One year on from the start of a partnership between global beauty behemoth Sephora and logistics firm DHL, Retail Week visits the Coventry warehouse to understand how it is serving one of the nation’s most popular beauty retailers.
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Innovation of the WeekInnovation round-up: Revolutionary holograms, supersonic drones and 3D AI models
Here we bring you the 10 best innovations that caught our attention in the second quarter of 2025.
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Opinion‘Reuse is a solution that addresses Trump tariffs as well as sustainability’
In Plastic Free July, activist and author Amy Larkin urges retailers to think bigger than bags, bans and increasing recycled content
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NewsMarks & Spencer funds innovation projects to drive sustainability
Marks & Spencer is providing £1m of funding to innovations that will help it meet its ambition of becoming net zero by 2040.
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Retail VoiceWhy cruise retail is redefining customer experience culture
While high street retail fights for fleeting moments of consumer attention, one high-growth, high profit channel that bucks this reality can still be conspicuously absent from strategy conversations: cruise retail. Harding+’s Katie Floyd takes a deeper dive
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NewsSainsbury’s head of innovation departs
Sainsbury’s head of own-label product development and innovation Claire Hughes has announced she will be leaving the retailer after seven years.
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Innovation of the WeekInnovation of the Week: Debenhams Group partners with AWS for AI acceleration
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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AnalysisHow Morrisons, Holland & Barrett and Liberty are redefining CX – and what you can learn from them
Retail Week’s latest report reveals how top retailers are building agile long-term growth strategies to stay ahead of changing customer expectations
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Innovation of the WeekCarrefour trials comprehensive connected store pilot with 500 cameras
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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InterviewQ&A: Nectar360 boss on creating new opportunities in retail media
Sainsbury’s and Nectar360 have today announced their new platform Pollen, which they say will “supercharge” their retail media business and drive forward their strategy
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Innovation of the WeekL’Oréal partners with firm for 3D AI-generated product imagery
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team. Every week, we bring you new ideas and case studies across consumer, technology, sustainability, economy, policy, and industry.