All John Lewis & Partners articles – Page 14
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NewsJohn Lewis restores staff bonus and ups pay as turnaround strategy gathers pace
John Lewis has reinstated its staff bonus package after the business delivered rising sales and profits this year.
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NewsJohn Lewis chair Dame Sharon White: ‘Making a profit is a passport to doing good’
John Lewis Partnership boss Dame Sharon White has doubled down on comments that businesses should not let social and environmental goals distract them from making profits.
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Opinion‘John Lewis may have ditched Never Knowingly Undersold but it must keep service promise’
How many John Lewis customers took advantage of its Never Knowingly Undersold price promise last year?
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NewsJohn Lewis retires Never Knowingly Undersold as it invests £500m in price
John Lewis will remove its Never Knowingly Undersold pledge this summer as executive director Pippa Wicks says the promise “doesn’t fit with how customers shop today”.
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NewsJohn Lewis raises hopes of restoring staff bonus after bumper Christmas sales
The John Lewis Partnership has reignited hopes that it will restore its staff bonus after “fantastic” Christmas sales led it to smash its £100m annual profit target.
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NewsJohn Lewis poaches Co-op executive as first ‘pan-Partnership’ customer director
The John Lewis Partnership has appointed its first customer director with responsibility across the entire business.
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DataRanking: The top 20 companies bossing customer service
The Institute of Customer Service has released data ranking the top companies in the UK for customer service. Retail Week explores what the sector could learn from these businesses.
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NewsJohn Lewis to offer full sick pay regardless of Covid vaccination status
John Lewis has stated that it is wrong to create a link between vaccination status and pay, pledging that all staff will receive full sick pay.
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AnalysisThe 12 stories that rocked retail in 2021
2021 was a huge year for retail news. From surprise acquisitions and shock departures to new arrivals and supply chain woes, here are the stories that shook the industry
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DataFragrances and miniatures dominate John Lewis' post-lockdown beauty sales
John Lewis has noted a transformation in beauty purchasing habits in 2021 as social gatherings and travel returned after periods of lockdown restrictions.
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AnalysisLights, camera, retail: How M&S, Boots and TikTok are merging content with commerce
From Singles’ Day livestreams to shoppable reality TV shows, the worlds of entertainment and retail are becoming more intertwined than ever. How can retailers win in the battle for consumer attention both in-store and on-screen?
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NewsJohn Lewis and Nike enter the metaverse with immersive online experiences
John Lewis has teamed up with ITV to create an immersive digital experience on multiplayer game Fortnite, while Nike has unveiled a virtual world called Nikeland on gaming platform Roblox.
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NewsJohn Lewis launches £1m sustainable innovation fund
The John Lewis Partnership has created a £1m fund inviting academics, charities and start-ups to pitch sustainable ideas.
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VideoWatch: John Lewis, M&S, Boots and Sports Direct launch Christmas adverts
As this year’s eagerly-anticipated festive season approaches, Retail Week takes a look at the Christmas campaigns of John Lewis, Marks & Spencer, Boots and Sports Direct.
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NewsJohn Lewis Partnership inks £420m financing deal tied to sustainability targets
John Lewis Partnership has agreed to a new, five-year revolving credit facility in which the interest rate is linked to environmental ambitions.
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DataRanking: From M&S to Iceland – UK consumers’ favourite brands
Marks & Spencer has been crowned the best retail brand according to shoppers in YouGov’s UK Retail Rankings 2021.
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AnalysisFrom Aldi to Wilko: the retailers closing on Boxing Day 2021
A growing number of retailers are planning to give employees an extra day of leave this festive season by keeping stores shut this Boxing Day. Retail Week tracks which retailers will remain shut on 26 December.
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AnalysisKen Murphy, Pippa Wicks, Roger Wade, Steve Murrells and more – all the stories from Retail Week Live
Everything you need to know from both days of Retail Week Live 2021
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NewsJohn Lewis online sales soar as home renovations and skincare products fly
Despite the easing of restrictions over the course of the year, the pandemic’s lasting impact was reflected in consumers’ choices with sales of home office and exercise equipment, as well as garden furniture, soaring.
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DataRanking: The top 20 most trusted UK retailers
Exclusive Retail Week research reveals the UK’s top 20 most trusted retailers, as voted for by consumers.