All Marks & Spencer articles – Page 10
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NewsM&S food boss: “we’re still suffering from an unfinished Brexit”
The boss of M&S food has taken a swipe at “ridiculous” Brexit bureaucracy and expressed his support of the Prime Minister in creating closer ties to the EU.
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Opinion‘The natural advantage of established brands has been smashed to smithereens’
‘Change brands’ are some of the fastest growing globally and demonstrate that what’s good for the world can be good for business. Retailers should make the most of the opportunity, argues expert author Chris Baker
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FeatureAutomation: What does retail look like in a post-Budget world?
As retail navigates a world post-Budget, Retail Week looks at who is looking at automation as an aid, and how this will impact both customers and millions in the workforce.
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NewsM&S targets family shoppers with expanded value food range and lower kidswear prices
Marks & Spencer is targeting family shoppers with an expanded range aimed at value-focused shoppers.
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Opinion‘Rising costs will tempt retailers to review commercial contracts – they must be careful’
Renegotiating arrangements can be a legitimate tool for managing financial challenges, but it’s rare for contracts to provide scope for termination or meaningful renegotiation based purely on changes in economic conditions, says Addleshaw Goddard’s Natasha Winter
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FeatureRetail’s 101 favourite stores as chosen by the bosses of M&S, John Lewis, Ikea, Boots and more
From hometown heroes to international inspiration, we asked retailer leaders, commentators and our journalists to name their favourite store in the world. The result is 101 stores that show bricks-and-mortar retail at its very best.
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NewsEx-Asda boss Lord Rose has called working from home ‘not proper work’
The former boss of Marks & Spencer and most recently Asda has criticised flexible working, saying it is creating a generation who are “not doing proper work”.
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NewsStrong discounts helped drive ‘record’ £26bn online spend over golden quarter
UK shoppers spent a record £25.8bn during the golden quarter period, according to Adobe Analytics.
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AnalysisAfter a very merry ecommerce Christmas, Ocado aims to keep the cheer rolling into 2025
After delivering a record-breaking Christmas on the back of the best part of a year of constant growth, Ocado is riding high. How does it plan to keep up the momentum?
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DataRanking: The best retailers for customer satisfaction
The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most.
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NewsTimpson, M&S and John Lewis in the top new customer service ranking
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
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NewsMarks & Spencer adds lower-emission lorries in net zero push
Marks & Spencer aims to cut carbon emissions through the adoption of zero and lower-emission lorries in its distribution network.
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AnalysisMajority of retail finance heads are predicting price rises this year. Here is what retailers say
Two thirds of retail CFOs are planning price rises in response to changes to employer National Insurance contributions, according to new data published by the British Retail Consortium
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NewsRetail share prices battered despite strong Christmas performances
Leading retailers’ share prices have taken a hammering despite some of the biggest names posting strong Christmas performances.
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AnalysisHow M&S achieved a ‘record’ Christmas – and where there’s room for improvement
Marks & Spencer’s Christmas performance beat expectations. We look at what lay behind success, where the retailer thinks it could do better and the outlook for 2025
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NewsM&S sees ‘another good Christmas’ as investment in quality and value pays off
Marks & Spencer has recorded “another good Christmas” as sales across food, home and beauty rose over the festive period.
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GalleryIn pictures: The most exciting new stores of 2024
2024 brought a range of new and innovative bricks-and-mortar stores to each corner of the country. As the year comes to an end, let’s revisit some of the best new stores that opened their doors
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AnalysisHow nine retailers are supercharging their marketing with AI
This deep dive is the fifth in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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Opinion‘A Christmas profit warning is inauspicious, but retail has reasons to be cheerful about 2025’
Despite a hefty profit warning from Shoe Zone, as long as retailers overall meet muted Christmas expectations then City appetite for their shares could pick up in the new year, writes George MacDonald
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NewsMarks & Spencer is expecting ‘busiest Christmas’ at flagship online distribution centre
Marks & Spencer anticipates that this Christmas will be the busiest ever at its biggest distribution centre.