All Multichannel articles – Page 204
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AnalysisA hammer blow for online
A new EU directive aims to make the continent one big market, but many online retailers say they and consumers would lose out. Gemma Goldfingle looks at how forcing retailers to sell to Europe and offer free returns could hit the industry
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NewsMore customers use social sites to contact retailers
Social networks are becoming an increasingly popular tool for shoppers wanting to communicate with retailers,Retail Week has found.
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NewsJoin the fight to Ditch the Directive
Online retailers have warned that a new European directive aimed at protecting consumer rights could have a devastating effect on the growth of etail in the UK.
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OpinionEU legislation will stop etailers in their tracks
The internet is a great leveller. From Asos to Ocado, it has allowed entrepreneurs with an idea to take on the established order with imaginative concepts. These two businesses have grown into giants of the online world, but there are many thousands more online retailers that are still small businesses ...
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OpinionSocial by design
Social media is yet to deliver volume sales, yet its founding principles are something that everyone designing customer-facing technology should be focused on.
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NewsHabitat invests £1m in overhaul of IT network
Furniture retailer Habitat aims to save 30% on its network costs by moving to a faster, more efficient wide area network (WAN) as part of a £1m IT infrastructure overhaul.
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NewsThe Hut hires Rothschild to advise on IPO
Etailer The Hut has hired advisory firm Rothschild to prepare the company for a flotation later this year, it has been reported.
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AnalysisJulia Reynolds
The Figleaves boss is swapping cup sizes for crampons as she takes on the difficult task of completing outdoor retailer Blacks’ turnaround. Gemma Goldfingle reports
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NewsDixons UK like-for-likes slide in second half
Dixons has reported UK & Ireland like-for-like sales were down 3% in the full year and down 7% in its second half but said its business is performing ahead of the market.
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NewsN Brown full year profits rise 5.5%
N Brown’s full-year pre-tax profit rose by 5.5% and the home shopping retailer said it will open bricks and mortar stores for its Simply Be brand this year.
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NewsThe Hut gears up for float with adviser beauty parade
Online retailer backed by Rose considering IPO to capitalise on growing appetite for digital stocks.
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NewsNew categories overtake media products as Amazon diversifies
Amazon is gunning to grab share outside its core product categories as international sales in its non-media division overtook media for the first time.
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AnalysisEntertainment shift puts Amazon and Netflix top
The shifts in the way we purchase and consume entertainment products was again thrown into stark relief as upbeat quarterly results from Amazon and Netflix contrasted cruelly with stories of investors picking over Blockbuster and HMV.
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Opinion
N Brown overlooked
While the etail era has made online outfitter Asos a share price star, another retailer well placed to benefit from changing shopper habits has been overlooked.
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AnalysisJoin the social club
Facebook and Twitter are easy ways for retailers to spread the word about their brand, but how well are they being used for customer service? Rebecca Thomson puts retailers to the social media test.
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OpinionTried and trusted
By harnessing social media retailers can give customers what they want, says Rick Bendel.
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AnalysisWhat it’s like to work at Notonthehighstreet.com
The inside view from HR manager Susanne Wehring.
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NewsAmbitious Achica nearing break-even
Private sales home and garden etailer Achica, set up by Asos founder Quentin Griffiths, is gunning to break even in the next three months.
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NewsGame scores online as it fights declining sales
Game has won early successes in its three-year strategy to transform itself into a truly multichannel retailer to fight falling sales, chief executive Ian Shepherd has claimed.
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NewsSales of digital books soaring
Sales of digital books are soaring in the UK, according to figures from The Publishers Association.