All Opinion articles – Page 201
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OpinionComment: WH Smith continues to confound the critics
WH Smith has just received the unfortunate ‘honour’ of receiving the lowest customer service rating in a UK league table of customer satisfaction.
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OpinionComment: UK is a sure bet for US retailers looking to grow overseas
Not only is Las Vegas home to bright lights and blackjack, but once a year it is host to ReCon, the global convention for shopping centres.
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OpinionComment: Considered pricing and markdown is key to retail survival
Retailing has traditionally focused on range, display and location. We have learned how to manage costs assiduously.
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OpinionRetail surgery: Do I still need to employ store-based sales staff in a digital age?
Do I still need to employ store-based sales staff in a digital age?
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OpinionRetail surgery: How can I achieve the best of both worlds by balancing far and near-shoring?
How can I achieve the best of both worlds by balancing far and near-shoring?
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OpinionComment: M&S’s fortunes will not be restored quickly
Marks & Spencer’s results were, like some of its clothing collections, a bit of a mixed bag.
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OpinionComment: Retail needs right Government response
“Do you think there is more scope for political activity to help the retail sector?”
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OpinionComment: Morrisons’ Ocado deal is its chance to catch up with market
In a tie-up with Ocado, Morrisons has finally confirmed the shape and structure of its long-awaited move online.
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OpinionBlog: Ikea launches interactive party planning tool
Home and furniture retailer Ikea has developed an interactive party invitation generator to encourage people to make the most of their outdoor space in the summer.
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OpinionComment: The rise of the 97p shop highlights retailers’ race to the bottom
While many cynics may look to the ONS for a positive view of the UK retail sector, it was quite the opposite this morning.
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OpinionComment: The future of contactless payment may be rocky
Customers may want a quick, pain-free, experience at the tills but recent history suggests that the reality is far different. All too often contactless terminals are lost amongst so much other point-of-sale collateral on the counter space that the inclination is to avoid or ignore them.
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OpinionBlog: Morrisons' Ocado deal raises more questions than answers
The ink has not even dried on the Morrisons deal with Ocado and already there is speculation about whether it right for the future of the grocer.
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OpinionNick Bubb's verdict: Marks & Spencer - Could a turnaround be on the horizon?
Profits at M&S only seem to have gone backwards since Marc Bolland took over as chief executive, but could a big step forward now be not too far away?
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OpinionComment: Retailers should offer a personalised online experience
Being relevant and personal online has never been more important.
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OpinionComment: Walmart fights back with technology as sales slip
As Walmart was reporting its first same-store sales drop in seven quarters along with a barely increasing profit on May 16th, it also detailed its impressive IT and e-commerce growth.
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OpinionComment: Why F&F expansion will work while Fresh & Easy failed
Being relevant at a local level and understanding a market is the key to success for any retailer.
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OpinionComment: Boots must remember its loyal customers
The owner of Boots has just announced a trading profit of £1.27bn in the year to March 31 – marking its second straight year of double-digit growth.
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OpinionComment: Future-proofing in a multichannel world
What’s been the biggest breakthrough in multichannel retailing in the past five years?
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OpinionComment: Retailers need information to make multichannel decisions
The fact that multichannel supplements and articles are a regular feature across a variety of media testifies to the
appetite, or simple need, for information to help retailers make multichannel decisions. -
OpinionComment: It's time to assess how multichannel retail is changing
The high street has experienced dwindling sales while ecommerce has picked up the pace and posted record figures year on year - and 13.4% growth is projected in the UK for 2013.