All Opinion articles – Page 304
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OpinionRetail surgery: A customer is pursuing a claim against us after a kettle broke and hot water scalded her. Must we defend the claim, or is the maker responsible?
A customer is pursuing a claim against us after a kettle broke and hot water scalded her. Must we defend the claim, or is the maker responsible?
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OpinionRetail surgery: Have the rules changed again on what Google AdWords we can buy?
Have the rules changed again on what Google AdWords we can buy?
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OpinionAye, aye Captain
A visit to Unilever’s Customer Insight & Innovation Centre highlights just how seriously it takes its role as a category captain.
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Opinion
The Harrods Sale
Mohamed Al Fayed’s sale of Harrods concludes one of the more colourful chapters in UK retailing.
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OpinionKiss, kiss
Next week, fashion retailer All Saints opens its first store in New York. K.I.S.S or ‘keep it simple stupid’ might be the executive summary.
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Opinion
A clear winner?
There’s no clear winner in the election, but there is in the grocery market..
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OpinionHMV no longer top of the pops
Like the chart stars whose tunes it sells, entertainment group HMV is susceptible to wild swings of fortune and last week’s update was hardly music to investors’ ears.
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OpinionThe future lies in o-commerce
Apple’s innovations will have a dramatic effect on how shoppers behave, says Steve Robinson
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OpinionTime to protect retail and ensure stability
But whichever party or parties make up the new government, it’s vital that the profile the industry’s leaders have engineered for retailing ahead of the election with their National Insurance campaign is maintained.
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OpinionRetail surgery: A number of store staff have never received a contract of employment? Could I be taken to an employment tribunal for any breaches of employment law?
A number of store staff have never received a contract of employment? Could I be taken to an employment tribunal for any breaches of employment law?
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OpinionAll change or business as usual?
Last month’s political TV debates at home, and volcanic quakes overseas, are both dramatic cases in point; and the emergence of a credible third choice for government in the UK could prove just as seismic as the eruption of an ash cloud across European airspace.
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OpinionRetail surgery: Our overseas suppliers check our business’ credit worthiness, but should we also look into how able they are to pay their bills?
Our overseas suppliers check our business’ credit worthiness, but should we also look into how able they are to pay their bills?
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OpinionAsos adds more cool to the second-hand market
Hand-me-downs and second-hand clothes have never been so popular – vintage has become a look all in its own right - and there is no shame any more in wearing other people’s clothes.
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OpinionGuiding the guidelines
Two recent examples of draft guidelines relating to ecommerce show why retailers must be prepared to lobby if they don’t want to be stuck with unworkable rules.
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OpinionReflections on Lakeside
It may be one of the older regional shopping centres, but the refurbished Lakeside looks good - with a few quibbles.
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Opinion
Not just any new boss
There won’t have been many people around at Marks & Spencer’s Paddington head office yesterday, but new chief executive Marc Bolland was.
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OpinionBest Buy: So it is a big box after all
For those who made the journey to Thurrock , this was most definitely a big box: very big indeed.
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Opinion
Marks and Marks (and Marcs)
I’ve heard the names Peter Marks and Sir Ken Morrison used in the same breath a few times lately.