All Pets at Home articles – Page 19
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AnalysisImproving customer service
Ensuring top-rate customer service can be a challenge at the best of times, but it’s doubly difficult in the new year post-Sales lull. Liz Morrell looks at how to solve the problem.
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NewsHobbycraft makes two senior appointments
Arts and crafts retailer Hobbycraft has made two top appointments after hiring senior executives from Waterstones and Pets at Home.
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NewsPets at Home festive like-for-likes up 4.9%
Pets at Home posted a strong Christmas performance, despite the mild weather impacting on cold weather product lines.
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NewsPets at Home posts "robust" half-year performance
Pets at Home remains confident of growth potential after it posted a like-for-like rise in the half-year to September 2011.
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NewsHunt begins for Pets at Home chief executive
Pets at Home has hired headhunter firm Clarity to search for a new boss as Matt Davies prepares to step down next year.
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NewsPets at Home chief Matt Davies to stand down
Pets at Home chief executive Matt Davies is to stand down from the role next spring after seven years in the role.
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NewsPets at Home profits rise as spending on pets holds up
Chief executive Davies cautious despite 10% increase in both sales and EBITDA in year to March.
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NewsHobbyCraft ups sales with sharper pricing
HobbyCraft’s new chief executive Catriona Marshall has turned around a sales decline at the arts and crafts retailer by realigning its pricing stance.
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AnalysisWhat's big in 2011?
What is the state of UK retail in early 2011? That’s what Retail Week sought to find out with Retail 2011, the authoritative analysis of UK retail today. In this extract from the report, we look at the key themes that emerge.
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AnalysisHow to drive growth in a tough market
They say tough times breed innovation and opportunity, and a look at the UK high street and online offer shows how retailers are driving growth in a difficult market.
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NewsRetail companies rank highly in The Sunday Times Best Companies survey
Retailers Bravissimo, Beaverbrooks, Net-a-Porter, White Stuff, DRL, Pets at Home and Lush have been named in The Sunday Times list of the 100 Best Companies To Work For.
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NewsPets at Home launches iPhone app
Pets at Home has launched a free pet care application for iPhones and iPads allowing pet owners to receive news and offers.
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AnalysisKnowing the unknown
Preparing for the unexpected is critical to supply chain success. Alison Clements looks at how retailers can react more quickly to changes in demand
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AnalysisMary Portas: Queen of shops or enemy of retailers?
Mary Portas’ new series, Secret Shopper, has incurred the wrath of retailers. But the ‘queen of shops’ remains defiant.
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AnalysisTime for retail to come in from the cold
After three snowy, sales-depleting winters in a row, are the icy temperatures here to stay in the UK and can retailers do anything to lessen the impact of the weather? Charlotte Hardie reports
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NewsHobbyCraft appoints new chief executive
HobbyCraft has appointed former trading and marketing director at Pets at Home Catriona Marshall as its new chief executive.
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Analysis
The rise of the super store manager
The recession has redefined the store manager’s role and many have thrived, finds Liz Morrell