All Q&A articles – Page 2
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InterviewQ&A: The Organic Pharmacy UK general manager on Marks & Spencer tie-up
As Marks & Spencer continues its push into beauty, its latest partnership with premium skincare brand The Organic Pharmacy was revealed last week
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InterviewQ&A: Optimizely product strategy director on embracing an experimentation mindset
Optimizely’s product strategy director Tina Nelson speaks to Retail Week about how to take the risk out of test driving a new idea, grounding decisions in data and what she thinks retail CEOs should be investing in this year.
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InterviewQ&A: Miniso chief operating officer on the retailer’s limitless UK ambitions
Value lifestyle retailer Miniso has been popping up all over the country in the past couple of years, with store presence on high streets and in prominent shopping centres such as the two Westfields in London, Bluewater in Kent, Trafford Centre in Manchester, and Princes Street in Edinburgh.
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InterviewKPIs: Edited chief scientist Michael Ross on retail’s ‘red flag’ metrics
Edited chief retail scientist Michael Ross will be taking to the stage at Retail Week x The Grocer LIVE to unpack why many retailers need to rethink their measurements of success.
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InterviewQ&A: MiQ products and solutions director on cutting through advertising noise
Retail Week spoke to Debbi Rosenthal, senior director of products and solutions at media advertising business MiQ, to discuss what makes a campaign successful, pitfalls to avoid, and the role AI can play.
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InterviewQ&A: Greggs boss discusses recent successes, the consumer environment, and weight loss jabs
Greggs reported its fourth quarter and full year results for the 52 weeks to December 27 this morning, with year-on-year sales growing 6.8% to £2.2bn.
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AnalysisStore tour: Cotswold Company’s first retail park store with CCO Lisa Coppin
The Cotswold Company chief creative officer Lisa Coppin speaks to Retail Week about creating a film set-worthy environment in an empty retail park unit, what the extra space has allowed it to introduce, and what’s next on the list for 2026.
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InterviewQ&A: Zilch CRO on how tight budgets are shaping consumer payment behaviour
Retail Week caught up with Andreas Andreou, chief revenue officer at fee-free payments provider Zilch, to find out how frugality has changed shopper behaviour and how retailers have responded.
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InterviewQ&A: Superdrug head of own brand and exclusives on appealing to Gen Z
Superdrug has recently launched its new POP own-brand range aimed at a younger audience.
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InterviewFootfall: BT Active Intelligence MD on enhancing visitor stats with demographics
Next week, one of the most important stats that the retail industry will be paying attention to is footfall. Steve Wiley, managing director of BT Active Intelligence, which recently became the official footfall provider to the ONS, and talks about how its supply of data from 24 million mobile devices moves way behind logging the number of visitors.
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InterviewExit interview: outgoing Ikea UK&I boss Peter Jelkeby
As Ikea UK&I boss Peter Jelkeby prepares to step down from his post and take over the lead job at the furniture giant’s operation in Germany, he speaks to Retail Week about how shoppers have changed, the moves by competitors that he has envied and the learnings he’ll be taking forward into his new job.
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InterviewFacial recognition: Facewatch CEO on why retailers can’t just rely on the police and the government to protect workers
Facewatch was recommended to Retail Week by Frasers Group, and also works with B&M and Home Bargains.
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InterviewQ&A: Primark licensing director on staying culturally relevant
Primark has bagged collaborations with some of the biggest names in pop culture, from Netflix’s Stranger Things to Olivia Rodrigo and British institutions such as Greggs.
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InterviewSupply chain: DHL retail and ecommerce boss on leveraging AI, data and teamwork in time for peak
With that in mind, Retail Week speaks to DHL supply chain managing director of retail and ecommerce, Natalie Frow, about how retailers can prepare for peak and how the use of automation and AI can boost fulfilment.
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InterviewQ&A: Puma UK and Ireland MD on breaking boundaries with the brand’s new Oxford Street flagship
Puma UK and Ireland managing director Lucynda Davies is gearing up for the launch of the brand’s first ever European flagship this week on London’s iconic Oxford Street.
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InterviewQ&A: Trinny London MD on omnichannel, personalisation and Christmas
While Trinny London is not even a decade old, the beauty retailer has gone from being makeup-focused and digital first, to now focusing on omnichannel with its flagship London store and personalised services.
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InterviewChatbots: Lush global customer care manager on using AI to manage Black Friday discourse
Speaking in May at the Zendesk showcase in London, Naomi Rankin, global customer care manager at Lush spoke with Retail Week about how it’s bringing its ethos to the rollout of AI tools on its platform through its partnership with the customer support platform.
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InterviewQ&A: Halfords CEO Henry Birch on the Budget, AI and Black Friday
Halfords has posted growth in both profits and sales, driven by a strong performance from its cycling business. Chief executive Henry Birch spoke to Retail Week about his reaction to yesterday’s Budget, how the retailer is implementing AI and what the consumer sentiment is like ahead of Black Friday
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InterviewStanley 1913’s general manager on turning a viral phenomenon into long-term value
Retail Week spoke to Stanley 1913 EMEA general manager Ben James about what’s changed for the brand, how to keep the hype going and how you make the most of a viral phenomenon without alienating your core customers.
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InterviewFit Collective: return rates are killing fashion retailers – and AI can fix it
Fit Collective was recommended to Retail Week by Rixo, and also works with Boden, Ro&Zo and L’Estrange