All Q&A articles – Page 3
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InterviewQ&A: Pets at Home CEO Lyssa McGowan on staff restructuring, new stores and digital upgrades
Pets at Home chief executive Lyssa McGowan sits down with Retail Week to discuss what to expect from the retailer’s digital transformation, its 2,500 staff-member consultation, and where it’s at with new stores and personalisation
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InterviewQ&A: Zendesk CEO and CTO on cyber attacks and what AI means for retail
Zendesk is one of the world’s leading customer service platforms, currently wielded by major UK retailers including Tesco, Next and Lush.
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InterviewQ&A: Monpure founder discusses the highs and lows of creating a luxury haircare brand
Luxury hair and scalp care brand Monpure is celebrating five years since it was first established by founder and chief executive Nate Bigger.
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InterviewThe Works boss Gavin Peck on new strategies, cyber security and rising crime
On the day that The Works upped its profit guidance off the back of strong trading results, chief executive Gavin Peck spoke to Retail Week about turning the business around, cyber security, and dealing with rising incidents of crime.
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InterviewQ&A: Antler MD Kirsty Glenne on ditching the baggage of being a heritage brand
British luggage brand Antler has been on quite the journey and with a rebrand under its belt and remaining on track to reach £100m in sales by the end of 2029, Retail Week speaks to managing director Kirsty Glenne about the journey to date, redefining heritage and the challenges ahead
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InterviewQ&A: B&Q’s Andy Moat on pay, culture and the end of minimum wage in retail
B&Q people director Andy Moat talks about today’s competitive pay landscape, increasing expectations for staff on the shop floor and why retailers should be more transparent about their employees’ pay.
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InterviewQ&A: Amazon executives on same-day delivery expansion and impact of robots
At Amazon’s Delivering the Future event at a new testing facility in Dortmund, Germany, Retail Week spoke to executives at the tech giant about the newest innovations in robotics and delivery.
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InterviewQ&A: Glow Hub founder talks Superdrug launch and educating ‘Sephora kids’
UK-based skincare brand for the younger consumers Glow Hub has achieved plenty in five years since it was founded by Tiffany Salmon, and it is now embarking on a rollout in 400 Superdrug stores nationwide.
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InterviewQ&A: ABF boss George Weston on consumer caution, tariffs and search for new Primark CEO
After Primark posted a trading update for the 24 weeks to March 1 earlier today, Retail Week spoke to parent company ABF’s boss George Weston about consumer caution in the UK, the uncertainty in the US as a result of Trump’s tariff turmoil, opportunity in a review of the UK’s ‘de minimis’ loophole and what he’s looking for in a replacement for ex Primark chief executive Paul Marchant.
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InterviewQ&A: Under Armour MD on innovation, prioritising performance and being a ‘sports house’
Under Armour managing director for Europe, the Middle East and Africa (EMEA) Kevin Ross sits down with Retail Week to discuss the importance of being known as a ‘sports house’, the blurring lines between performance and athleisure, and the biggest opportunities and challenges ahead in an increasingly competitive market.
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InterviewQ&A: Sainsbury’s CEO Simon Roberts on prices, tariffs and trade deals
Sainsbury’s has joined retail’s £1bn profit club – but the grocer does not expect profits to increase again this year. Chief executive Simon Roberts discusses potential price wars, tariff impacts and falling sales at Argos.
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InterviewQ&A: Currys Business’ Dean Kramer on growing brand awareness to reach more UK firms
Currys Business is on a mission to grow its brand awareness and reach more businesses across the UK.
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InterviewQ&A: Ikea chief executive Peter Jelkeby on new formats, retail parks and Oxford Street
Ikea UK and Ireland chief executive Peter Jelkeby shares the story behind the compact stores move, what shoppers can expect from them and what he’s most excited about in the retailer’s new Oxford Street location
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InterviewQ&A: Oner Active founder Krissy Cela talks activewear, loyalty and opening stores
Oner Active founder Krissy Cela sat down with Retail Week to discuss building brand success in a crowded market, the importance of customer loyalty and plans for expansion into physical retail next year
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InterviewQ&A: Kingfisher CEO Thierry Garnier on his ‘bullish mitigation’ of rising costs
B&Q and Screwfix-owner Kingfisher’s chief executive Thierry Garnier and chief financial officer Bhavesh Mistry talk about rising costs, the AI revolution, Homebase and more.
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InterviewQ&A: DFS CEO Tim Stacey on finding growth in a market slowdown
DFS group defied consumers’ big-ticket jitters with strong order growth in its last results, and upped its profit guidance to boot.
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InterviewQ&A: EE managing director of commercial on supercharging its stores
With EE making huge strides in its retail operations, Retail Week spoke to managing director of commercial Sharon Meadows about taking the brand from a telecoms company to an experience-focused retailer
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InterviewDebenhams boss Dan Finley: ‘I want to be to retail what Spotify is to music’
Chief executive Dan Finley talks about his plans for Debenhams to be to retail what Spotify is to music.
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InterviewQ&A: Avon chief marketing officer – ‘we need to fish where the fish are’
As Avon continues its mission to modernise, Retail Week spoke to its chief marketing officer, Ozlem Citci, to find out how she is driving an improved omnichannel strategy, getting the word out and the continued importance of empowering women.
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InterviewQ&A: Frasers Group chief customer officer talks Sports Direct membership, building loyalty and unlocking success
Frasers Group chief customer officer David Clark talks exclusively to Retail Week about the retailer’s new Sports Direct Membership, the importance of building customer loyalty, elevating the omnichannel shopping experience and plans to roll the programme out across Flannels and Frasers in future.