All Technology articles – Page 339
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OpinionRetail surgery: Disposing of old computers safely
We are replacing all the computers in the back offices of our stores. How can we dispose of the old ones in a safe and secure manner?
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NewsWilkinson improves conversions on website
Wilkinson has increased customer conversion rates and average order values on its Wilkinson Plus ecommerce site.
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NewsTesco opens first self-service only shop
Grocery giant Tesco has opened the UK’s first completely self-service shop – an Express convenience store in Kingsley, Northampton.
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OpinionIs multichannel worth the money?
Investment in ecommerce and creating a multichannel customer experience is no longer optional according to the many retailers I’ve seen present at various ecommerce events in the past couple of weeks.
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NewsUSC gears up for loyalty launch after EPoS update
USC plans to launch a loyalty card following the roll-out of a replacement EPoS system to all stores.
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NewsWarehouse replenishment system to boost availability at Waitrose
Waitrose is to reduce warehouse inventory while improving availability in stores with the introduction of a warehouse replenishment system from Aldata.
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AnalysisAs e-readers launch, is it the last chapter for bookshops?
As Amazon launches its Kindle e-reader in the UK, George MacDonald asks if it will bring about bookshops’ demise, or if the world of print will prove resilient
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NewsGeorge collaboration portal cuts overseas costs
George is using an online collaboration portal to deliver “George in a box” to Wal-mart’s businesses around the world.
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OpinionRetail surgery: Ensuring CCTV evidence can be used in court
We have CCTV in our stores and use it to detect theft. How can we ensure that the evidence we collect can be used in court?
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OpinionRetail can close the online divide
We need to start a wide-ranging national effort to ensure that as many people as possible are brought into the digital world.
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NewsCo-op overhauls IT in Somerfield integration
Co-operative Group is to spend £25m on a project to fully integrate the Somerfield business, including major IT system changes.
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Analysis
Retail IT Summit: Retail’s united front
Even in those businesses doing well, IT departments are being asked to do more with less. This year’s Retail IT Summit gave retailers the chance to get together and discuss how they are approaching what they euphemistically describe as a challenge. Joanna Perry reports.
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News
Manufacturers sign to product reviews network
Reevoo has added consumer electronics brands Toshiba, Hotpoint and Sharp to its network of retailers and suppliers who use its service to publish product reviews on their sites.
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OpinionRetail surgery: Voice recognition systems
Customers complain about the voice recognition system they must use to contact our call centre. We introduced it to improve customer experience – where are we going wrong?
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OpinionConsumers go upwardly mobile
Retailers who believe that m-commerce is a long way off should think again with the news that there will be two mobile phone subscriptions for every three people in the world by the end of this year.The announcement, from the International Telecommunication Union (ITU), that there will be 4.6 billion ...
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NewsHalfords mobilises SMS text-and-reserve service
Halfords has launched a text-and-reserve service to add to its multichannel proposition.
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News
Argos system improves store activities
Argos is sending about 40 projects a week to each of its stores for completion using its recently adopted task management system.
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NewsSchuh overhauls website as profits defy market woe
Fashion footwear retailer Schuh is to relaunch its website next month after outperforming the market with a 21% leap in EBITDA for the year to March.
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OpinionRetail IT telling its war stories
At the Retail IT Summit, there has been little talk about technology and much talk about business need, culture, processes and customer demands.