All Technology articles – Page 343
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News
Electricals e-tailer unveils reviews service
Electricals spare parts and accessories e-tailer eSpares.co.uk has launched product reviews and customer-generated questions and answers on its web site.
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News
Waitrose rethinks staff scheduling
Waitrose is to replace its staff planning system to maximise customer service.
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News
Whittard relaunches site as it pursues online sales
Whittard of Chelsea has gone live with a replacement transactional web site following a soft launch in October.
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Opinion
Cyber Monday: UK retailers teach US peers a lesson in e-commerce
Monday was a big day for online retailers on both sides of the Atlantic – and while sales in the UK may not have been as high as hoped, its web sites were at least up to the challenge of record volumes.
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News
VAT cut fails to drive shoppers online
VAT reductions on Monday failed to drive bigger sales or traffic for retailers online.
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News
Tesco to adopt hosted recruitment system
Tesco has signed up to use an online recruitment and applicant tracking system from Bond International Software in its head office.
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News
Contactless payment for all Pret A Manger sites
Pret A Manger is rolling out contactless payment to 171 stores, after an initial trail at seven sites proved a success.
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Analysis
Leasing IT systems: Up for rent?
Leasing IT systems can free up cash for retailers while still allowing them to invest and upgrade. But with banks increasingly wary of lending to the retail sector is it still an option, asks Liz Morrell.
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News
Survey: Retailers lack adequate business intelligence systems
More than a third of retailers lack an adequate retail business intelligence system or business reporting system, according to a new survey.
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News
Ocado harnesses SMS to improve customer service and staffing
Ocado has been able to improve its customer service and human resource planning using a text-messaging service integrated with its existing technologies.
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News
Automated Q&A feature drives Zavvi’s online sales
Zavvi has reduced abandonment rates and increased conversion levels on its web site after adding a tool that provides automated customer service.
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Opinion
The VAT rate systems scramble
Whether retailers will have realigned their pricing in time for the VAT change on December 1 remains to be seen and could come down to the emphasis they have put on creating systems that allow business agility.
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News
Asda Direct launches digital magazines service
Asda Direct has started selling downloadable online versions of consumer magazines through a “digital newsagent” service.
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Analysis
IT leadership: Master of all trades
Retail IT directors are increasingly being tasked with a wider role and more responsibility. Joanna Perry asks why and assesses the impact of such shifts.
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News
Mallplace.com: Virtual mall launches with affiliate offer
A virtual mall has launched this week that hopes to become a destination for consumers to browse stores on the web in a similar way to how they would in real life.
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News
Urban Retreat web site plans user reviews
The e-commerce site of beauty brand Urban Retreat is introducing customer ratings and reviews as part of a plan to make the site into a beauty portal.
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News
PCI Security Standards Council to step up checks on assessors
The PCI Security Standards Council has launched a programme to ensure that the companies that assist retailers in meeting the PCI data security standard are up to scratch.
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News
Tesco Digital tests film download service
Tesco has launched a beta version of a movie and TV download section on its Digital site.
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Opinion
Can retail get to grips with IT jargon?
From tulip dresses to kitten heels, retail is awash with industry-specific terms, so does it matter if the IT department throws in a few more for good measure?
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Analysis
Supply Chain: The moving target
Supply chain optimisation is one area where retailers can’t afford to stop spending. Joanna Perry hears why quick and responsive systems are vital in the present climate.