All Technology articles – Page 334
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NewsJane Norman outsources IT for out-of-hours
Jane Norman has introduced an out-of-hours helpdesk service from Retail Assist to support its 101 UK stores.
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OpinionThe long and the short of IT strategy
The mixture of strategy and tactics that the best retailers are employing to beat the recession is something that IT departments can learn from, and should champion through their businesses.
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NewsAsda collects store feedback from 250,000 customers
More than 250,000 customers have provided Asda with feedback since it launched its tellASDA initiative at the beginning of the year.Since January it has issued receipts at the tills of its 367 stores that provide information on how customers can make comments about their store visit. Customers have the option ...
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NewsEntries open for Oracle Retail Week Awards 2010
The deadline for entries to the 2010 Oracle Retail Week Awards, the biggest event in the retail calendar has been extended to November 6.
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AnalysisIs tactical behaviour damaging retailers’ long-term strategy?
Tactical behaviour to shore up top lines has been a feature of the recession as retailers compete harder for customers, but is it damaging to your longer-term strategy, asks Joanna Perry
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NewsMusgrave pushes broadband to unite its partners
Musgrave Retail Partners GB will encourage owners of its Londis and Budgens stores to adopt a broadband network it has trialled in a number of company-owned stores.
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OpinionRetail surgery: Controlling student discount giving
We think our store staff are giving away student discounts when they shouldn’t. How can we put a stop to this?
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NewsKiddicare relaunches website to drive sales
Multichannel nursery retailer Kiddicare has this week relaunched its website, backed by sponsorship of three ITV series.
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NewsDebenhams cuts costs with IT helpdesk automation
Debenhams has cut the costs of running its IT helpdesk by 25% with the deployment of a service management system that has allowed it to automate some processes.
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OpinionIs self-serve a selfish strategy?
The number of UK stores with self-checkouts is expected to double in the next three years. But will this service strategy benefit shoppers or is it all about the retailers’ bottom lines?
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NewsMothercare picks planning system for international business
Mothercare has selected a pre-season planning application from Torex to support its growing International division.
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NewsTesco integrates wine and web arms
Tesco has hailed the introduction of a warehouse management system for its wine business a success.
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OpinionRetail surgery: Using loyalty cards to win back customers
How can our loyalty cards be used to win back previously faithful customers?
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NewsRyman builds on systems overhaul with web platform
Ryman will replace its web platform before the end of the year as part of a significant overhaul of its internet operation.
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NewsMarks & Spencer to tackle fraud at its checkouts
Marks & Spencer will roll out a fraud detection system across all its stores before the end of the year.
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AnalysisChristmas online: ’Tis the season to be jolly (and organised)
What do retailers need to think about to make sure that their online trading goes off without a hitch this Christmas, asks Joanna Perry
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OpinionRetail surgery: Making TV screens in-store pay for themselves
We are interested in using TV screens in stores for marketing purposes, but how can we make them pay for themselves?
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NewsShopper response to Tesco's Clubcard relaunch 'slow', suppliers say
Doubts have been expressed about whether Tesco’s Clubcard 2 initiative has appealed to shoppers as hoped.
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OpinionFile sharers are consumers too
Would cutting off the internet access of people who abuse copyright online really benefit legitimate entertainment retailers?
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NewsMydeco gets great response from early bird emails
Homewares shopping site Mydeco has introduced a second weekly e-mail newsletter to a proportion of its user base offering early access to special deals and exclusive offers.