All Timpson articles
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DataRanking: the retailers with the happiest workforces in the UK
New data has revealed the companies with the happiest workforces, according to participants in WorkL’s Happy at Work Test employee survey.
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InterviewQ&A: Music Magpie founder talks AO acquisition and ‘spectacular’ Timpson partnership
Online consumer electronics retailer Music Magpie has been busy in recent years.
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NewsMusic Magpie teams up with Timpson for instant smartphone trade-ins
Music Magpie is partnering with Timpson to provide consumers with an instant in-store smartphone trade-in service.
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DataRanking: The best retailers for customer satisfaction
The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most.
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NewsTimpson, M&S and John Lewis in the top new customer service ranking
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
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FeatureSecond chances: will hiring ex-offenders ever be mainstream in retail?
Multiple high street retailers are scaling up recruitment programmes that proactively recruit from the pool of 14 million people in the UK with a criminal record.
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NewsJohn Lewis has partnered with Timpson on a repair service
Customers at John Lewis will be able to give clothing, accessories and homeware pieces a new lease of life via a new in-store repair service in partnership with Timpson.
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NewsKey-cutting and shoe repair CEO is taking on the role of prisons minister
The boss of key-cutting and shoe-repair specialist Timpson has been named minister of state for prisons, parole and probation by new prime minister Keir Starmer.
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DataData: The 15 most improved retailers for gender pay equality 2022
Retail Week ranks the top-performing and most improved retailers for gender pay equality this year.
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DataRanking: The top 20 companies bossing customer service
The Institute of Customer Service has released data ranking the top companies in the UK for customer service. Retail Week explores what the sector could learn from these businesses.
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VideoFace time: James Timpson on why he gives ex-prisoners a second chance
From free suit cleaning for unemployed people going to job interviews to helping colleagues set up bank accounts and grants for education, shoe repair specialist Timpson is famous for its progressive approach. But the retailer is perhaps best known for its recruitment of ex-offenders.
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NewsJohn Lewis and Greggs prepare to reopen stores as lockdown eases
Department store business John Lewis is making plans to reopen stores next month as other retailers also move out of the coronavirus lockdown.
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NewsCoronavirus: Primark, John Lewis and Timpson all close stores
High street fashion giant Primark, department store chain John Lewis and shoe repair specialist Timpson all shuttered stores over the weekend in response to the burgeoning coronavirus epidemic.
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AnalysisAnalysis: How are retailers protecting staff during the coronavirus outbreak?
As the government takes increasingly stringent action to combat the ongoing coronavirus outbreak, retail staff have found themselves on the front line in the face of panic buying and contagion fears.
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OpinionLeader: Retail’s star can’t only shine at Christmas
In a few days, the tumult of Christmas trading will be over. The short time before the January Sales kick off – in-store at least – brings a chance to reflect on the retail year gone by.
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AnalysisAnalysis: Six stores that Amazon can’t touch
Amazon may appear to be an unstoppable retail juggernaut steamrollering everything in its path, but there are some stores it still cannot touch because of their unique propositions.
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NewsTimpson boss on why unconventional hiring process fires growth
The boss of Timpson has said fostering an “upside-down management” culture and employing ex-offenders has helped fire the business to growth.
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VideoWatch: James Timpson on employing ex-offenders
Retail Activist nominee James Timpson explains why employing ex-offenders is great for business as well as society.
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News‘Predatory online pricing’ worse than rates, says Timpson
“Predatory” pricing by online retailers is a bigger problem to bricks-and-mortar retailers than business rates, Sir John Timpson has warned.
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NewsCouncils set to vie for share of £675m high street fund
The Future High Streets Fund has launched as councils are invited to bid for a share of the pot to reinvigorate their town centres.